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"Not enough lifts for the size of the hotel. At busy time"

"It was fine. The room was comfortable enough. Was incredibly slow check-in, and room service didn't arrive prior to 5 pm so we skipped I, which is fine just not expected. The good thing was the cafe next door, good coffee and food and nice staff. "

"Breakfast was terrible, you have to wait ages to be seated as the restaurant is not big enough to serve the hotel. Be careful which part of the hotel you stay in, some rooms on the road are incredibly noisy and you can hear the tube every 20 seconds. No sleep!"

"Clean room. Easy access to airport. Nice staff. "

"Lobby area was good and clean. Fairly busy at times. Downstairs bar was very busy, not enough staff to cater for the guests. Lift access was somewhat confusing and not explained properly to the guests, there should have been someone standing at the lift to explain how it works. Room was average and it was facing the back of the hotel, the air conditioning generator was outside and omitting a very loud sound all day and night. We had to ditch the fridge off too as that was making loud clicking sound too. If you want a peaceful night sleep then it’s not an ideal room. Beds and pillows were comfy. Bathroom very average and worn out. Location was at Marble Arch, 1 minute walk from Oxford street. Plenty of eateries and shops. Perfect location for shopping."

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"Used to be a great hotel for an airport stay, now it’s very overpriced for services. Can’t charge phones in rooms and most sockets don’t work anymore (based on two different stays recently). Staff are very unhelpful and seem annoyed to have to converse with the general public. Far too expensive for a basic stay. Stayed during major baggage problems at terminal 5, and hotel staff couldn’t have been more unhelpful if they tried."

"Property is very convenient, front desk staff is little slow. "

"Our hotel room had poor quality pillows, washroom wasn’t ready , the hotel room is very old , not the same experience that I had during my first visit "