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"Great clean hotel. The service was topnotch and I felt safe in and around the hotel. "

"Awesome stay and the location is excellent!"

"Great place to stay before or after a flight. Easy access and great hospitality."

"Convenient and nice "

"Our stay at CitizenM London was excellent overall. Despite initial check-in difficulties due to unforeseen booking issues, the staff quickly resolved everything with exceptional care. Our room was impeccably clean, very comfortable, and easy to access—ideal for a short stay. Additionally, the breakfast options were outstanding, offering an impressive variety that could satisfy even the most extravagant tastes and accommodate a healthy lifestyle. Highly recommended! "

"This was a perfect fit for our family of 4. Our room had a queen and double pull out, was walkable to the tube and attractions, and the breakfast was delicious! My family each found something delicious every morning and it saved us a couple hundred dollars! Would absolutely go back. "

"Great location "

"My party and I were in the area for a layover, and the Sofitel is the place to stay. It is a convenient walk to Terminal 5. The staff upon check-in were incredible; they were able to check my party in early. "

"It was the greatest experience, the hotel is in the perfect location I would definitely stay here again"