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"It’s in a great location and it’s an iconic hotel that’s been here for a long time and well it was a good stay but it’s outdated but we loved the experience from the staff"

"Hospitality was very good but we were disappointed to find that a service charge was added to all purchases at the bar that we were not told about. We only realised this when reviewing the receipt. Service charges should be at the customers discretion. There was also a £50 deposit that was asked for on arrival but not clearly explained!! This was taken on my bank card (which worried me for the duration of my stay, as I had paid up front and never use room service or charge to my room) and when I asked for the payment to be reversed, as I checked out, and a receipt for the negative payment I was told this was not possible. I was very disappointed that we are not trusted. Now if I had been asked for a credit to authorise any charges, If added, this would have been fine but to take a £50 deposit, with no explanation, is not on. Very disappointed. Spoilt my stay. 😟"

"A little tired in the rooms. Foyer very nice, breakfast over crowded, 2 coffee machines not working. "

"Huge centrally located corporate type of hotel. Caters well to familiea. Large rooma and excellent location. "

"Nice staff with clean and quiet room in a great location "

"Excellent place to stay near Heathrow T2 to catch an early flight back the next morning. The runway bar has a good view to catch planes landing one after another "

"Everything was great."

"The room was clean. There is nowhere to put clothes, no dresser, closet, not even a luggage stand. 4 small hooks on the wall which only hold one item each. But location is top notch!"

"Expensive like crazy but it is a great hotel . I don’t encourage to do breakfast because they will charge you a $100 for nothing ! "