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"The hotel is great. Right in T5. The reception staff are 5 star and the restaurant staff are great too. No plug sockets beside the beds is a huge no from me so won’t stay again but gave 5 stars as it’s so comfortable and offers great service "

"This is such a lovely hotel which is conveniently located for the tube, British Museum, shows, food and drinks. The reception staff were so nice and friendly. Would thoroughly recommend. "

"The staff was very attentive to our needs. It was a wonderful touch to be greeted by the manager each day. "

"Perfect location, friendly staff eager to assist anytime, small room for 4 people, it needs few shelves to put things."

"The room was clean and comfortable and the views on the Tower Bridge were amazing. The staff was courteous and helpful."

"Service and ambieence"

"Staff there to support check in or out. Fantastic location in the centre of the city, perfect for theatre land and exploring the capital. Cacoon room works so well, it's extremely peaceful despite everything going on around the location. Would be very happy to stay again "

"Room was excellent, front desk staff very efficient and polite. "

"the staff were very helpful with checking in and out. The room was spacious, clean and comfy, loved the aesthetic"