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"staff is friendly and help me send my luggage"

"The breakfast is better than we expected."

"The property is well maintained despite the age. Clean room and clean bathroom. We stayed for 2 nights and the hotel make sure that the breakfast and dinner are not the same for both days."

"Lovely hotel for after your hikes. The onsens were nice. The temperature was perfect for me. It is a dated hotel but i think the amenities were still good. You also get a free bath salt for completing 3 of the onsens. The staff were very nice and accommodating. You can leave your luggage even before check in and I was able to access the rooftop or mountain observatory. The buffet dinner and breakfast has a lot of variety so I think everyone has something for them there"

"Room clean but be better if given a room with views of the sunrise"

"the room was to be expected. the springs were BEAUTIFUL"

"Great location, excellent meals"

"Rooms are bigger compared to typical ones in Japan. Love the onset."

"The included meals were all excellent."