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"We live in Campeche Mx so always stay at the hotel when flying into and out of the Merida Airport. Checking in is easy with friendly, helpful staff. The rooms are clean but dated. Beds are comfortable with quality bedding. We appreciate the coffee pot & coffee in the room for those early trips to the airport. ( a pouch of decaf would be a welcome addition) The grounds, pool, swings and hammocks are welcoming both day and night ( beautiful lighting) We also appreciate being able to leave our car in the secure parking area behind the hotel for a minimal charge. Our only complaint is the slow restaurant service despite there only being 12 people in the entire restaurant and 3 waiters...1 hr for a pizza and a lukewarm bowl of disappointing sopa de lima. I sent it back to be warmed up only to receive a hot bowl of mushy tortillas with more on top. I sent it back and refused to pay for it. I did not order anything else because we did not have another hour to wait. This is not the first time the service has been slow even for the reordering of beverages when we want to enjoy a few cervezas...Finally, it was a very hot night but the air-conditioned part of the restaurant was not available. This being the case they could have made sure our beverages were never empty ! We will continue to stay at the hotel with a plan to have food delivered from outside. We know there is a sign at the front desk prohibiting this but we feel we have no choice unless something changes at the restaurant."

"A/C perfect no noisy and kept good temperature, the breakfast buffet with many options."

"Very friendly staff and excellent amenities! Wonderful stay all around! "

"My only complaint was the bed was too firm."

"Amazing breakfast and rooftop pool. Nice staff and clean rooms"

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"Clean room excellent "

"It was not clean and you can hear everything in the night. One of the nights we stay there next door was been really loud they were laughing screaming and when we call the front desk the lady said other people already complained and they were going to send someone… no one did! From 11pm- 3 in the morning it was loud I couldn’t sleep that night. The next morning I went and ask if the can change me to another room she said nothing was available, and that the people were leaving that day to not worry. I’m definitely not going back"

"Nice hotel with an excellent breakfast literally one block from all of the main attractions. It has a gym and a pool, and the staff are really nice."