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"Unfriendly staff, "

"The staff was all very pleasant and the room was clean and comfortable, and the shuttle service to the airport was very convenient – and free. But a few things let down what could be a really good hotel. In the evenings, the restaurant doesn’t open until 8pm which, when you’ve been travelling all day and would like an early night, is not ideal, especially as there is no room service before 8pm either. Then, in the morning, the restaurant doesn’t open for breakfast until 7am, which is pretty late for an airport hotel, and when it did open at 7am it was chaotic, with dozens of people queued waiting for it to open, followed by a predictable frenzy at the buffet and single coffee machine. And in a country renowned for its coffee, the bedrooms only have the desperately disappointing basic offering of tiresome Nescafe sachets and paper cups, and this is not a cheap hotel! They really ought to be offering a much better experience, which feels a little unkind on the staff but it’s not their fault. My recommendation – stay at a cheaper hotel and eat at the airport – there are plenty of options for nice food and good coffee there."

"very friendly staff and a great location on a really fun street and close to Bari Centrale "

"Staff is amazing …"

"We stayed at several hotels throughout Puglia and this was the most disappointing. The staff was rarely available to answer any questions (no one at the front desk most of the time). The room and common stairwell weren’t kept very clean. Breakfast was very limited also. We wouldn’t stay there again"

"dirty room"

"I had to bring my wife at the last moment. No room change was requested, and I was fully transparent about arriving with my wife. However, I was charged additional fees despite there being no extra requirements or services needed for the room. These rooms are clearly designed to accommodate at least two people."

"nice modern hotel with good location"

"Breakfast needs to be improved seriously in variety of menu options. The table layout also needs to be redesigned. The traffic flow overlaps too much, creating a high risk of collisions between customers or between staff and customers."