"We stayed at this hotel expecting a 4-star experience, but unfortunately it fell well below our expectations.
The biggest issue was the lack of air conditioning in the rooms. It was extremely hot, making it very difficult to sleep. When we raised this with reception, we were simply told to open the window, which only resulted in bugs coming into the room. We also spoke to other guests who said they were experiencing the same problem, so it clearly wasn’t an isolated issue.
The rooms also...
"The Junior Suite and balcony were very spacious and comfortable. However, the breakfast selection was exactly the same every day, and the cocktail offerings were limited and often seemed watered down.
The Privilege check-in experience was disappointing, as it consisted of only a small desk located next to the main reception rather than a dedicated area.
There was also no exclusive pool area for Privilege guests, with only one dedicated restaurant available.
Additionally, we were never...
"Food was amazing, communal areas were perfect and plenty of amenities. All staff are very pleasant and really helpful.
The only issue I had was with the room initially - tiny bugs were in the kitchen area (I don’t think anyone had stayed in the room for a while). Maybe common in these locations - I’m not sure.
However, it was clean overall and bug spray I got at a local shop sorted this out."
"Fantastic resort due to having 4 pools and direct beach access to 3 swimming lagoons with white sand beach , good food choices , now 20 years old tho. Mini golf course was nearly unplayable due to leaves and stones .
Having 4 pools is brilliant , love the large saltwater one. Wok and Zen menu is too limited .
Plenty of things too do. Just needs a refurb to bring it back to true 5 star status ."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.