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"The check in staff was not very helpful. The room was dirty and the overall care of the place seemed sparse. The pool was dirty and the whirlpool closed."

"They greeted us nicely when we walked in. The morning lady for breakfast was the nicest. My issue, being a Bonvoy member, was that we told the front desk lady that we just checked out of another local hotel for a truly bad experience. She heard me, then proceeded to check my family and I into a room that clearly had water damage, mildew/nold smell and an AC Unit not working. Room 294 I believe. Why? We ended up having to change rooms - again"

"I must say the hotel and front desk staff are awesome....but when it comes to the hostess who worked the weekend she needs to be taught manners when it comes to speaking and treating guest she's plain RUDE...."

"We came because our AC was out at home.... It was hotter in the room than it was outside with the AC on 61 full blast. No refund, left immediately."

"The bedding was good."

"Had a great time with the pinball machines and game systems! Kids loved them too! And it was a great location right by the highway, but in a quiet neighborhood."

"Room could have been a little cleaner. Other than that the stay was good."

"The is property was very clean and very nice place to stay. They were accommodating and informative of the area! Every time I come to Richmond I will stay here."

"Clean room, helpful staff, free breakfast with options."

"Easy access from highway. Check in very quick. Staff at front desk courtesy Room very clean Good breakfast"

"We stayed at this hotel from Friday through Tuesday morning — four nights — and unfortunately our room was never serviced during that time. The beds were never made, and we had to request clean towels ourselves. They did bring replacements, though one of our rooms was given towels that were dirty. We mentioned it at the front desk after the first couple of days, thinking it might be a weekend staffing issue. The employee was polite and apologized, and wrote down our request, but housekeeping...

"New property"

"Clean and easy check in. Nice breakfast"

"Great clean hotel! Will stay again"