Find hotels near The Den, London from AED 424

"The room itself was fair. The check in process was horrible. I paid to upgrade my room and have a high floor. Upon arrival (check in @3pm) they had me and my wife waiting for 2 hours to get our room. They said they would call when it was ready, they didn’t. I was sitting right next to the reception desks, nobody informed me. After approaching to see if it was ready, they said the room was ready after 2 whole hours. We just flew in and were exhausted and had to wait 2 hours for a room that we had booked well before that day. The customer service was trash in this experience. I kept asking why this would happen and they just kept ignoring me. Unacceptable behavior. They proceeded to give me 1 drink voucher. Not even 2 for me and my wife. Look elsewhere."

"Staff Brilliant nothing to much for them Breakfast very good Some room renovated Some room not but clean and tidy "

"Very helpful staff. Great location and hotel. "

"The room was basic but serviceable. Had it been clean, it may have been ok"

"Nice location close to nearby Greenwich, which has plenty of shops, bars and restaurants. Cycleway 4 runs along Creek Rd at the front of the hotel and provides excellent access into central London. The hotel itself is modern and perfectly acceptable for a short stay. "

"Room was clean aside from mould around the shower screen which is easy to fix. Room was very warm and air con didn't seem to work. Quirky decor was fab though, so nostalgic, would definitely stay again. "

"Perfect stay "

"I have little good to say about my stay. It was during my birthday and I thaught it would be pleasant. Once I checked I was informed of last minute modifications. My double room was changed to disabled. The best thing about it was leaving it that night as there were hairs all over the bed and linen was not cleaned properly. I had to be changed two rooms since it had the same issue. Staff were kind but I felt forgotten about the second night. I was provided a free breakfast but I felt I deserved a better room as I got a downgraded one(a bed with less hairs.)"

"Check in ok , but staff not that welcoming , maybe more training required . Room ok , air con noisy and plumbing bit adhoc , but shower good once working . Breakfast good , Will stay again but needs more customer interaction on arrival and departure ! No one at desk "