Find Hotel with a Concierge in The South

"It was okay, but we will not be back. We liked the proximity to all the parks, the staff were very nice, the water park was great to have nearby, and was relaxing and fun. It was easy to text the hotel and someone would answer quickly and helpfully. It was super cool to have fishing, too! Unfortunately, there were more cons than pros, and I want to share in case it is helpful to others. There were a few things we did not like: - The hallways were not maintained. There was trash along the sides and the carpets were not regularly vacuumed. - We had to keep track of our pool towels or we would be charged. That’s hard to do when there are six of us! We were expected to use the same pool towels for our week stay. - The linens were terrible. They didn’t have fitted sheets! - The master bedroom did not have any bath towels, and it took a long time to get some. - We asked for extra bedding for the pull out couch and it took hours to get. - my elderly parents needed help making their bed, and the staff member only dropped them off and said “we don’t do that” - The restaurant was constantly too full with a long wait. They closed the kitchen at 8:30pm even though they were open later because they had reached capacity. The food was also not very good. - we rented a cabana which included attendant service. They stopped coming halfway through the day. They did take funds off for this when I mentioned it, which we appreciated! - the shuttle running to the parks is very limited."

"Yes"

"The place is fantastic—truly special—and the staff's service is superb and friendly."

"The room was clean and nice. The property was well maintained. Lots to see and do. Staff were very friendly."

"The rooms are small but effective. Does not seem like a four-star hotel. Virtually no staff all check in at a terminal where you make your own keys. Bizarre but it works."

"It’s a cool hotel right in south beach. Beach is across the street. South beach is a bit chaotic itself but the hotel is decent apart from tiny bathrooms."

"Hot tub was cold the first two days and the rental vouchers were not working (so we had to pay for the bikes and seek reimbursement which is a pain, bikes were meant to be free to hotel guests 2 hours/day."

"The staff were very friendly and nice!! My suite did not have any hand soap or towels. House Keeping was there in two minutes. I customer service was on point. "

"Everything was great customer service the food very comfortable 👌 "