"Property itself was excellent. Room was clean and spacious. Had a large lobby and sports bar. My only issue is with the valet, which charged me for 2 nights (at $70/night) for checking out after 2pm, without any sort of notice whatsoever that there is a mandatory check out time from valet parking. Not to mention that the roads around the hotel were closed due to world cup so it was physically impossible for me to leave. This left a negative surprise after my stay when I saw my bill. I'd stay at...

"The room was clean, but it felt like a neglected room that needed maintenance. The wallpaper was peeling, and the shower had almost no water pressure. I was also disappointed that no one mentioned the additional parking fee before check-in. To top it off, the check-in experience made us feel like second-class guests rather than welcomed customers. Cleanliness alone wasn’t enough to make up for the poor maintenance and customer service."

"Kanye"

"Good place"

"Stayed here to visit Disney with our grandsons so we did not use much of the facilities. Good location. Busy resort. Needed a reservation for the restaurant. Pools were quite busy. Parking was expensive."

"Amir is an excellent addition to your property. He is a bellman and was the reason we returned for a second stay! His customer service is stellar! Jennifer in the bar is also exceptional - tremendous service, friendliness and great work ethic. She is terrific! Your entire team is noteworthy but these two individuals stand out! I know it takes effort and leadership to build a great team. Thank you!"

"Room staff was great"

"The resort was beautiful with lots of amenities and very helpful staff."