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They exceeded my expectations, the hotel itself is beautiful and it makes you feel super relaxed. The staff is super kind, the room was big and nicely decorated. I got a massage in my room with Lulú and it was amazing.

…missing a connection sucks a$$ and when you’re disgruntled and have no where to go - finding out this hotel was in this airport turned my frown upside down and I went asleep. They were able to accommodate a late check out which subsided the lack of flights out of here and having to sit for a day made it not dreadful. Basically if you get stuck in Guadalajara I would stay here.

The hotel is definitely a hidden gem! The rooms are a great size and by far the nicest I've stayed at in Guadalajara. We were upgraded to King suite and it did not disappoint. The Hotel was literally a 1 minute walk to Downtown and the area was most definitely safe. The staff was the best part!! From the check-in staff, security, servers and to our amazing bartender Abraham!!! We will definitely be back.

Great hotel

El hotel y las habitaciones son sumamente cómodas y el personal es muy amable. Se encuentra en un punto muy céntrico con fácil desplazamiento a Zona Centro, Zona Americana y los principales centros comerciales.

Very nice and clean rooms, lots of restaurants and shopping right by you so it’s very convenient. The staff was very helpful and friendly.

Me hubiese gustado que hubiera más opciones de comida en la zona, ni Uber llega a esta zona lo cual resultó difícil encontrar comida. A parte de eso, el hotel y la estancia estuvo bien.

I come here everytime I’m in Guadalajara because not only does it feel safe but it’s clean and very friendly I will continue to recommend this hotel to all my family and friends!

Friendly staff Clean rooms

Excellent place and the facility is pretty new and clean

Nice place to stay

clean room and very well furnished. The staff is very helpful and professional. The property is located in front of a busy highway, therefore, it needs the air-conditioning running all the time in order to keep the air fresh inside.

Great boutique hotel in a fun neighborhood. Well worth the price.

Always a lovely stay, great central location, accommodating staff.

Great location in Colonia Americana just one block from Avenida Chapultepec and its many restaurants, bars, coffee shops etc. Very efficient front deck staff and friendly bellmen and housekeeping staff. Good restaurant with breakfast buffet.

Staff super helpful and accommodating rooms are comfortable property is blocks away from great restaurants as well as convenience stores, while offering 24 hr room service.

We have stayed at the Portobello several times. The room we stayed in this time seemed newly redone, I loved the room, mirrors, bathroom and bed was good too. It can get loud due to the traffic, but that’s Guadalajara. Their breakfast is pretty good with several options. It is walking distance to downtown. All in all we totally recommend the Portobello.

This is the best hotel in Guadalajara. The hotel is absolutely beautiful and the service is outstanding. Love everything about it. I usually stay at this hotel 3 to 4 times a year.