Upper Ross Hotel

Property class: 2.5

Choose dates to view prices

Consider a stay at Upper Ross Hotel and take advantage of laundry facilities, a bar, and a restaurant. Guests can connect to free WiFi in public areas.

Reviews

6.0 out of 10

Popular amenities

  • Parking included
  • Restaurant
  • Air conditioning
  • Bar
  • Laundry

Room options

View all photos for Economy Double - Shared Facilities

A neatly made bed with a striped bedspread, a wooden nightstand with a lamp, and a window with curtains.

Economy Double - Shared Facilities

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Rasmussen, a neighborhood in Townsville, Upper Ross Hotel is in a rural area and on a river. Royal Australian Air Force Townsville Museum and Townsville Museum and Historical Society are cultural highlights, and travelers looking to shop may want to visit Willows Shopping Centre and Fairfield Central Shopping Centre. Townsville Barra Fishing & Cable Ski Park and Riverway Lagoon are also worth visiting. Visit our Townsville travel guide
Map
1209 Riverway Drive, Rasmussen, QLD, 4185

What's nearby

  • Townsville Barra Fishing & Cable Ski Park
    1 min drive - 1.1 km
  • James Cook University
    7 min drive - 7.2 km
  • Riverway Lagoon
    7 min drive - 6.9 km
  • Willows Shopping Centre
    7 min drive - 6.9 km
  • 1300SMILES Stadium
    7 min drive - 7.9 km

Getting around

  • Townsville Station
    23 min drive
  • Townsville, QLD (TSV)
    26 min drive

Restaurants

  • Riverview Tavern
    6 min drive
  • Hog's Breath Cafe Cannon Park
    5 min drive
  • Twin City Hotel
    5 min drive
  • Baker & Barista
    6 min drive
  • McDonald's
    6 min walk

About this property

Upper Ross Hotel

  • Hotel located in Rasmussen
  • At Upper Ross Hotel, you can look forward to laundry facilities, a bar, and a restaurant. Stay connected with free WiFi in public areas.
  • Other perks at this hotel include:
    • Free self parking
    • Smoke-free premises and a billiards/pool table
  • Room features
  • All guestrooms at Upper Ross Hotel include comforts such as air conditioning.
  • More amenities include:
    • Shared bathrooms with showers
    • Refrigerators, electric kettles, and limited housekeeping

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Frequently asked questions

Is Upper Ross Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Upper Ross Hotel?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Upper Ross Hotel?

Check-out is at 10 AM.

Where is Upper Ross Hotel located?

Located in Rasmussen, this hotel is 0.8 mi (1.3 km) from Townsville Barra Fishing & Cable Ski Park and within 3 mi (5 km) of Riverway Lagoon and Riverway Stadium. Martial Art Academy and Willows Shopping Centre are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Upper Ross Hotel Reviews

6.0

7.4

Cleanliness

6.0

Location

7.4

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 10 out of 43 reviews
Rating 8 - Good. 9 out of 43 reviews
Rating 6 - Okay. 6 out of 43 reviews
Rating 4 - Poor. 6 out of 43 reviews
Rating 2 - Terrible. 12 out of 43 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were good and very helpful and room was modern and clean.
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great large bed
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and facilities and a comfortable bed. No real complaints.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The Manager looked after us very well. Thank you for ensuring a comfortable stay.
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome service five star Thanks!
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like a home away from home I enjoyed it. The accommodation was comfortable. I would have liked single beds.
Stayed 6 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great place to stay close to public transport minutes away from shops
Stayed 3 nights in Jul 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean but for old people it having to walk to toilet and to fill the jug had to go bathroom Had GREAT Meals and nice staff
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Apr 2025
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
I only stayed for one night
Stayed 14 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very nice, modern and well equipped. The location of the property however was not in a very nice area of Townsville.
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
You'll need $100 for a key deposit and the rooms are available for $70 a night you find out once you're there. Clean and neat rooms.
Verified review

4/10 Poor

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Room is clean and comfortable. The attached bistro had nice food. I stayed for a week but my room was never serviced. There was no hand cleaner in the men’s toilet. The whole time I was there for the worst thing is there’s no carpet in the holes and the doors. Bang and people are coming and going all night and I didn’t get any sleep. I’d never be able to stay here again.
Stayed 7 nights in May 2026
Verified review

2/10 Terrible

Disliked: Amenities, property conditions & facilities
I liked how they gave out the breakfast packs but didnt.like the shared bathroom amd toilets and there were smell of drugs through the hallway
Stayed 3 nights in May 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed before. Booked the room got turned away this time for being local. In a town ravaged by drugs FROM OUTSUDE OF TOWN, you dont look after your. Kindly, shut down.
Stayed 1 night in May 2023
Verified review

2/10 Terrible

Disliked: Amenities
Keys stuck in doors
Stayed 1 night in May 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
One of the reasons that I choose this hotel was for the continental breakfast, but they gave me nothing. Also, the kettle was dirty with mould, so I couldn’t even drink a coffee.
Stayed 2 nights in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
When we got there the staff didn't know anything about it being booked through Wotif. We only stayed one night instead of 2 because the job was finished early, We paid for the one night but had to pay 100 dollars deposit for the key and they said it would be back in our account in 4 days. Its now been seven days and nothing. To top it of Wotif billed out account for 2 days after we got back so basically we have been ripped of. Will deal direct from now with Motels
Stayed 2 nights in May 2019
Verified review

6/10 Okay

Liked: Room comfort

Nice cheap hotel but the security bond is a pain

Was handy to the Cowboys Stadium and booking in at the gaming room wasn't too inconvenient. Biggest issue was wanting the $100 security deposit in cash and not being able to get it back until 10am when the hotel opened. Not one for the early starter or the card user. Communal Bathroom was as expected for a Hotel.
Stayed 1 night in Aug 2018
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Cheap accomodation

The motel was closeby wheremy friends partyis being held.
Stayed 1 night in Nov 2017
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor. $100 deposit for the key (cash or charged to your credit card, supposedly refunded on checkout). Credit card detals also taken and openly recorded on an unsecure database. Forced to sign some kind of contract that they obviously figure entitles them to defraud the credit card company for damage fees. Flood light right outside window. No water in the room, had to fill jug from a communal shower. Very odd set up, clearly experienced with problem guests. All the reasons in the world not to recommend anyone stays here. Getting the key deposit tirned out to be just the saga that was accepted. You either need to stay until 10am to check out and get it done then. If you have to leave b4 10 you're at their mercy as to when/if they process the refund. I had to call and prompt them only to be told it will take 5-7 days gor me to see the money. Expedia should not be supporting this hotel. Bad practices are being imposed on Expedia customers.
Stayed 1 night in Jun 2017
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort

It's all about them Jack.

I've never stayed at a hotel with such poor customer service.. $100 deposit for the key (cash or charged to your credit card. Actually deducted from your card.). Credit card detals also taken and openly recorded on an unsecure database. Forced to sign some kind of contract that they obviously figure entitles them to defraud the credit card company for damage fees. Flood light right outside window. No water in the room, had to fill jug from shower. I'm not sure there were pillows in the cases, just seme-thick pillow cases I think. Very odd set up, clearly experienced with problem guests. All the reasons in the world not to recommend anyone stays here. Getting the key refund is something of a problem. You can't checkont until staff arrive at 10am but if you leave earlier they eventually pay you back. I had to phone up and regardless it'll take 5-7 days to see the money again. This hotel should not be on Expedia its a bad advert all round for the hospitality industry.
Stayed 1 night in Jul 2017
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Shared bathroom and expensive

The room was average, no ensuite, expensive , they call it a motel but I'd describe it as a backpackers, had to leave a $100 key deposit and they had a computer problem and held the deposit as they didn't think I'd paid. I had to return 3 days later to collect the deposit once they'd sorted themselves out. I arrived it still took almost 30min to get the deposit back as nobody knew what was going on. Very poor experience.
Stayed 1 night in Jun 2017
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Not what is stated on your site, you stated that breakfast is included and it didn't. Not happy about the fact that we had to go elsewhere to get breakfast when it said breakfast was included and that was the only reason we booked this place. Not happy to recommend this place to anyone. Not happy with the room either, was uncomfortable and only had a double bed not even a queen bed and was for 2 ppl? Will not be staying here again and I suggest you take it off your site