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"I stayed in a small villa which only had 5 minutes of hot water before the water turned cold. Maintenance came to fix the problem, but never fixed it; even though the front desk insisted that maintenance confirmed that the issue was fixed. The hot water heater was turned to maximum but it did not fix the problem. The staff offered to move my room, but they would only move 1 of the 3 rooms which was not possible for us due to medical issues with one of the family members. I had to figure out a way to shower with continuously turning the water on and off, to wash and rinse, so I would not run out of hot water. It was very inconvenient. Also, if renting a villa please know that there are MANY stairs to climb to get to the main hotel. So if you are elderly or have any type of disability or injury, the villas are not an option for you. Although the can send a golf cart for you, it is inconvenient and not way to get into. I also felt disrespected by the front desk staff because when I voiced my concerns to them, they began speaking to each other in Italian instead of continuing to speak in English. "

"Spacious King bed even it’s written as double. Location is great as well."

"The property was centrally located "

"An excellent place to stay. The location is perfect to visit main atracciones of Palermo. Breakfast was super."

"The hotel is nice and the rooms have high ceilings, but it needs a complete refurbishment. No view at all. 2 small windows opening to small row of backyard. The staff were nice. The bed was good and comfortable, and the breakfast was acceptable."

"Room was basic and not new or too clean. Air con didn’t work and area around hotel was not pleasant. Will not recommend "

"Staff was helpful, warm and went out of their way to accommodate our needs. The breakfast was good, I enjoyed the decor."

"The room was spacious & impeccably clean. Air conditioning was good. Bathroom right across the hall is a big room with shower. The staff is efficient & friendly"

"Amazing time! I honestly loved the bungalows we stayed in, felt like a high end experience even though the signature stay is a better experience but we truly loved our room and the staff was so nice and the buffet was amazing didn't really need to experience the other restaurants and the bar in the lobby was amazing"