"We arrived quite late, around 9:30pm, but check-in was quick and easy. Every member of staff we encountered was incredibly polite and welcoming, and the hotel itself was absolutely spotless.
The spa was still open for another half an hour when we arrived, so we made the most of that, which was lovely!
My only real disappointment was the spa access restrictions, which weren’t made particularly clear when booking through Expedia. Hotel guests can only use the spa facilities between 7am–10am and 5pm–10pm. Outside these hours, access is reserved for guests who have booked and paid for additional spa experiences.
The outdoor heated pool is also only available to hotel guests between 5pm and 6pm, just one hour a day! Unfortunately, with our late arrival and 11am checkout, we didn’t get the opportunity to enjoy this facility, which was a shame.
The food looked lovely, although we decided against breakfast as it was £20 per person, which I personally feel is rather expensive.
Aside from these minor disappointments, I genuinely couldn’t fault the hotel. We had a lovely stay and would definitely return! Next time, knowing how the spa operates, I’d probably book a spa experience and treatment in advance to make the most of the facilities.
Overall, a beautiful, spotless hotel with wonderful staff. Just wish the spa restrictions had been clearer at the time of booking!"
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