Find Resorts & Hotels with Spas in Trotterscliffe

"Room was okay. Temperature control was ineffective in that it didn’t matter what temperature is was put too it just billowed out cold air, even when set to 26 degrees."

"Room was clean but very tired and in need of refurbishment. The shower ran cold intermittently. The gym was a bit messy and could have done with some water being available. Food was fine and staff were friendly. "

"Good hospitality and perfect service"

"Room was good. Aircon kept it at an acceptable temp (hotel was otherwise on the warm side). Sadly the food let it down. Both of the breakfasts I had were cold. The evening meal (function meal) was also cold. Staff were generally very good, but were let down by breakfast staff on the second day - had to ask twice for poached eggs. A lovely traditional hotel, let down by things which should be very easy to fix. I would return. "

"The breakfast was fresh varied and delicious. Special shout out to Ryan on the front desk who resolved an issue with our room ( not all channels available on the tv) immediately by transferring us to the next door room. Really appreciated that. "

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"The bathroom was starting to flood from the shower so i took out the plug to be greeted by a plug hole full of hair .which i cleaned out . please see attached picture. The breakfast was bacon that looked raw, Mushrooms that had been boiled to with an inch disintegration. When i complained didn't even get offered a refund Just i will let my manager know "

"Great service by reception staff "