Search Houseboats in West Malling

"Bar area is the weakest area in this hotel. Bit of a shambles to be honest with unknowa"

"Our room was a bit dated but nothing a few hundred quid wouldn't sort out. Overall, the reception area and bar were good but little details like dodgy carpet on the stairs and a filthy trolly with room service food dumped on it let down the overall look. Small things that the management probably walk past every day but fail to notice. We would stay again when in Maidstone due to the great location."

"Was basic but clean. Busy in public areas. Room service was slow and food cold when it arrived. Room are not well soundproof I could hear the man in the room next door talking on his phone! "

"Nice big room, kept perfectly clean by the staff with a good size bathroom and air con. A comfortable hotel with easy access to major roads and train stations. A marstons pub is co located with a range of beers, bar food and carvery. They do breakfast there, but we didnt use it for breakfast. "

"Checked in Sunday evening at 8:45. Went to bar, ordered drink, about to order food. Power cut. Emergency lighting for rest of night, no food, limited everything else. No water pressure so couldn't shower etc. Staff didn't know what was going on or what to do. It was a problem just at the hotel, not the local area. No explanation or apology at check out."

"The room clean and bed was comfortable. Temperature in the room was perfect 👌 "

"Stayed for one night while attending a concert at the O2 and it was exactly what we needed. Great location right next to the airport, with friendly staff and a clean, comfortable room. The bed was spot on after a long day. There’s a bus stop just around the corner which made getting to the venue really easy, especially as the tubes were on strike at the time. Ideal for a short stay and would happily return."

"Room was clean and spacious and the staff were helpful"

"Nothing wrong with the hotel per say, the pre-requisite of checking in takes longer than it needs to be and the inital deposit for the room (incase you charge anything back to it) is not very forthwith considering its £100 which is on the costly side for a deposite. Im still waiting for it to be released back to me. A simple card check would have suffied. Unfortunately the spa facilities were closed during my stay."