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"Good"

"El hotel está muy bien, aunque un poco lejos de la estación de tren."

"My friend and I had a wonderful stay at The Cave for her special birthday. The staff were very efficient and helpful and on hand if you needed anything. Both the restaurants were superb couldn’t fault anything. Very nice and clean rooms, with tea/coffe facilities and a in room bar/snack fridge. Would definitely recommend anyone to stay here! And we’ll definitely be back!"

"The hotel has been tastfully refurbished but we did not feel valued as guests. First there was the email after booking. Most hotels use this to welcome you and tell you about some of the nice things to look forward to. This hotel just used it to tell me how wrong it woul, having paid in full upfront ,there was the demand for a £50 deposit on arrival. I was told it was to cover damages and was necessary "because the hotel was independent and couldn't afford to cover the losses". How sad! Hotel,...

"Great location, but reception staff leave alot to be desired, I found them very condescending. Breakfast was average. Bedrooms were very stuffy as there wasnt any air conditioning, despite our room being a premier one. I wouldn't stay there again"

"Request a renovated room and you’ll Be very very happy. We had a luxury room experience for 30% the fee you’d pay anywhere else in England."

"Great location for the centre of Canterbury and access to the cathedral, shops and green spaces. Air-conditioning in room a bit noisy, but otherwise room met our needs. Ideally a coffee machine in the room would be better and a mini-bar. What we didn't like was the fact that we had booked a continental breakfast, but you could only order one item from a menu, and coffee/juice and the buffet offered was only cereal and fruit. Not sure how this is continental as would have expected...

"Great stay"

"Good location and staff but felt little bit let down by the quality of the mattress"

"We had an excellent experience. The staff provided outstanding service and went above and beyond to make my parents' anniversary feel truly special by beautifully decorating the room. Everyone was friendly, welcoming, and approachable, which made our stay even more enjoyable. The only disappointment was that the steam room was not working during our visit, which was a shame as we had been looking forward to using it. Aside from that, we had a wonderful experience and really appreciated the care...

"Staff were very helpful but the rooms were very hot. Our room was on the top floor in the roof. Extremely hot with no air, only had a small fan, windows didn’t open very far, I understand our stay was in the heatwave but the heat in the room was unbearable, couldn’t sleep, there wasn’t any ventilation at all. We did ask to be moved to another room but there wasn’t any available, we was offered a bucket of ice to put in front of the fan, but didn’t make any difference. Overall not a very good...

"FYI No fridges in the rooms"

"Fab location, close to the beach, about 40 minute walk from centre of Broadstairs. Lovely veranda to enjoy meals and drinks outside in the good weather."

"Not sure the huge price increase just to have a view of the Tower of London was worth it. No coffee/tea in room. Self check-in which was fast but I would have rather had someone greet me while I checked in. Just in case I had questions. Plus it makes it feel personalized. All that said, room was immaculate and bed comfortable."

"Room was clean staff were helpful,but there was never no one behind the bar to get a drink"

"Room was clean and whilst the bed was very firm I slept well. Breakfast was a delight and the staff very helpful."

"Great hotel "

"The check-in was smooth and easy. Single Room was clean and well laid out. Will definitely stay here again."