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"Welcoming staff and felt at home"

"The hotel staff were pleasantly helpful especially the porters Our room was dark and cramped we stayed for 3nights and our room was missed from the house staff on our second night which isn’t ideal they had ample time to clean the room The location is ideal and this was always are 1st choice of hotels when visiting London but sadly will be considering a different hotel in the future"

"موظفين الاستقبال يحتاجون الكثير من التدريب واللباقه"

"Perfect hotel in a perfect location! Absolutely spotless, modern, air conditioning was faultless!! Staff were amazing! Would 100 percent come back!"

"The room was larger than normal for London. It was comfortable and quiet. The staff were quite accommodating, very pleasant all the way around. Breakfast was wonderful. The lifts were quick."

"Great for the price. Book early."

"Beautiful hotel, convenient location. Breakfast was bland but convenient. Some staff was great. Some not."

"جميع الخدمات متوفرة ولكن الاثاث قديم وكذلك فرش ارضية الغرفة والمصاعد تصدر اصوات مزعجة"

"Very nice and comfortable and quiet.. Enjoyed the coffee machine in the lobby and the outside sitting area. The rooms are a little on the smaller side but no issue for a single. Be aware of the stairs for most rooms. They will help you with your luggage on the stairs. My room was straightened each day without needing to ask."

"Small little hotel next to Paddington Station which is such a convenient location. Rooms are small but the bed was very comfortable and it is probably the most economical place to stay in Central London. Very helpful and friendly staff. I would stay there again."