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"Rooms are old and need updating. With the increase in London temperatures, they need to install air conditioning."

"I had a short day but enjoyed every moment. Thank you to everyone who makes the hotel so special! Lastly located in a wonderful area, very walkable. Thank you."

"The hotel is located in good place and minimalist"

"The bed was the size of the entire room not even a chair to sit on to tie your shoes. If you have luggage no good place to put it. The shower pressure and temperature was great. No in room TV to even see what is happening in the world. On the plus side very pretty well maintained. Has an elevator. Close to the metro station."

"No problems with stay. The only thing I didn't like was that the room had carpeted floors; my preference is tile or laminate because you can't clean a carpet as well as a tile or laminate floor. Also, the bathroom door was made of opaque glass so there's less privacy than with a wood door. Other than that, the staff were great and hotel is in a good location that made walking to the local attractions very easy. The hotel is also very close to a London Underground station."

"Lieu idéal pour l’embarcadère et le bus, vue sur la tamise depuis la chambre agréable, bar au top. bémol sur l’amabilité du personnelle ainsi que les services pas de tv pourtant on avait la télécommande, pas de sèche cheveux.."

"Decor is dated but very clean. Staff is outstanding. Helpful. Friendly. Breakfast area is very nice. Hot breakfast prepared and served each morning. Very convenient location."

"Great location"

"Some of the stall were really good but others were so so. Really didn’t appreciate the guy trying to charge me 20£ for an hour early check in after 8hr flight plus an 1hr travel to hotel. Room was super small but stuff put a decent effort in"

"The price was good. They don't clean your room until day 3, where they only refresh towels. But rooms were comfortable. No hand towels given."

"I was disappointed being a returning customer for the last 5 years, where I complaint about the noise at 530 am in the morning. And nothing was done about it. Nor did the morning manager call me to discuss about it. Not until I made a lot of noise, did the PM manager attend to it."

"Great location, secure, close to shops and restaurants. Helpful, polite staff. We booked 3 twin beds, comfy room. No airconditioning...so don't come in a heat wave like us! Will stay again!"

"Absolutely loved this place and will probably be going back!"

"The entrance of the hotel is sweet and pretty. The location is wonderful because it’s right next to the underground tube station and very central in Kensington. That was the best part of the hotel, the location. However, I stayed on the first floor and the AC barely worked. The air was blowing well and you couldn’t adjust it. I should’ve complained, but I didn’t and at checkout, I let them know and they didn’t seem to care. I should have complained before. So if you find the AC, not working...

"Bar and sports facilities are great, The restaurant could be better with dinner poorly cooked and quality of product used at breakfast not commensurate with the price charged."

"Overall good experience, great location."

"The hotel was located beside Victoria station and underground so commuting around the city was easy. The room was very clean and quiet with a fabulous view across the city. The breakfast was excellent with plenty of choice and the staff were very helpful. We would definitely stay at the Riu again."

"It’s was a great stay for 3 of us. It was a great location in an old building (actually reminded us of a tenement from NYC) The shared bathroom/showers were actually quite convenient as we could all use separate facilities at the same time. The room on the first floor was a bit warm and a bit loud until midnight but would not say it affected our stay. Would recommend."