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"Wonderful staff and fantastic location! I would definitely stay again. "

"Staff kindness and helpfulness was top class. Hot water didnt work well in shower."

"It was amazing great location and the staff were incredible most especially Quin"

"Amazing Location, service and amenities . Staff kind, efficient and helpful All in all great experience "

"Concierge services were outstanding , everything they did was from the heart .. they even arranged for an item to be taxied from another hotel in Hanoi to us here. Highly recommended "

"They are wonderful! The service was top notch! The breakfast was delicious and spa services were amazing! My group of 17 had an awesome stay and can’t wait to come back again one day! "

"The food was amazing, fresh and quality ingredients. Staff were amazing and very welcoming "

"The best hotel in Hanoi,plain and simple.But there is one thing that needs to be mentioned.On the hotel's room page it says Flexible check-in and check-out time upon availability.But don't think this is Peninsula time at the Peninsula Hotels which you can check-in as early as 8AM and check-out as late as 16PM.Since our flight to Ho Chi Minh City was very late into the night a REAL flexible check-out was very important.Because we had used Peninsula Time before, we naively thought that we could be flexible in Capella, which is known for its luxury.Turns out their check-in and check-out policies are no different from regular hotels：upon available and pay to guarantee.The hotel did offer to let us stay in the living room as long as we wanted.And the kind staffs constantly offered us free sweets and mocktails.However since we had already checked out we just didn't feel comfortable eating and drinking for free.So we just sat there for three hours with some water and final decided we just head to the airport to see if we can get on an early flight.To be clear.Normal check-in and check-out times is fine and we are totally OK with it.Just if your check-in and check-out times are no different from regular hotels, there’s no point in mention “Flexible” on the website as if it’s a selling point, right?"

"Lovely stay, lovely staff, great location. I was upgraded upon arrival, room was spacious and bathroom very modern. I slept so well! Gym on rooftop was small, but had everything you need. Breakfast was amazing! Large selection of dishes including usual breakfast items as well as more brunchy options like grilled chicken, noodle soups, stir fried veg, salads, and fruit. Staff were all so kind and lovely. Great location, walkable distance to all cool things around Old Quarter. 10/10 would recommend!"