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"Very clean and very friendly staff! A bit out of the way but in a beautiful location, just pay attention to the bus schedules! (They also have a shuttle) The Onsen is very clean and relaxing, overall a wonderful place to stay! "

"Friendly and helpful staff. Very clean room."

"We are two very new foreign travelers. The staff did not speak our language but were incredibly accommodating and made us feel welcome. Very clean, very good stay."

"Everything you need for a stay provided and nice breakfast "

"施設の古さや清潔さにしては、料金が高いと感じた。ゴミ箱の外側が汚れていたり、いくつもの部屋の角に蜘蛛の巣やホコリがあり、壁もシミが多くて汚く感じた。 この値段では、次回も利用したいとは思わない。"

"Breakfast was delicious and lots of kind foods ! "

"Five star experience all the way! The room was large and immaculate. The staff even set out the bedding for us while we were out at dinner. The hotel had not just one, not just two, but three fully separate onsen areas! Each had multiple baths and each had at an outdoor bath too! The dinner was fabulous. It’s a chef’s choice dinner so there are no choices or substitutions but high quality throughout. The only negative is the hotel is in the middle of nowhere but that’s not unusual for these onsen towns."

"This was absolutely one of the worst trips I have ever done. Hotels.com help contribute to this. Not so great experience. Both the hotels.com and the resorts websites provided false information. The conditions were so bad that I landed up leaving a day early. I had to take someone to the hospital due to the dirtiness. I did not get refunded and I was actually charged more than what was expected. The location was great and the staff was great but they were unforgiving when it came to providing a refund or understanding the situation. Do not recommend this place unless you don't mind old worn down overcharged definitely not a two-star hotel resorts. One note you will have to pay for everything even if it says all exclusive."

"Pretty good "