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Very friendly staff. They accommodated all our needs. Thank you for the great stay!

staff was really friendly

was clean and spacious

Great location and very friendly and helpful staff.

Always love coming here during the winter time for the slopes

Clean room, friendly staff, and great service. The pleasant stay here added to the experience of my snowboarding trip in a positive way

Staff is super helpful. The hotel is not fancy or modern but it all works great for a ski trip. Shuttles to and from the train station and the slopes, rental shop for clothes and skis on site. Plus a great onsen as well. The breakfast was really good. While there is no onsite restaurant for dinner, there is a really good and super affordable restaurant less than 5 minutes from the hotel. Highly recommend and would stay there again.

This was a very nice experience for me and my family. The hotel itself is very nice, but the best part is the service provided by the staff. Extremely courteous and they provided for all our requests. It's in a very nice location with 9 onsens (hot spings) within walking distance. As long as you stay in a hotel in town, you get a free key to access all of them. The hotel provides you with a Onsen outfit that we found very fun to walk around in (like a kimono with jacket and wooden sandels)....

An unforgettable experience with my son who is 9 we enjoyed the private onsen with 2 separate baths we bathed under the stars which was perfect. The staff was incredibly accommodating attentive and so SWEET , the Japanese chocolate covered pecans are dreamy definitely grab a box or 2!

All around incredible stay. Located on the Onsen road, with access to two public baths outside of the hotel, two very well equipped Onsen within the hotel, and the option to reserve a private Onsen as well. Not listed on when booking, but the hotel picked us up from the train station, as well as runs a free shuttle once every morning (940am) to the monkey park. Really nice touch that they should publicize more broadly. Highly recommend getting breakfast and dinner included. Highlight of the...

This place is amazing. Service is wonderful. Food is extraordinary and there are 2 excellent hot springs in hotel. One of best experiences of my 2 week trip.

Beautiful surroundings, and right next to the path that leads to the monkey park. We very much enjoyed the kaiseki dinner and Japanese breakfast. They were happy to explain what everything was and how to eat it, since a number of the dishes were unfamiliar to us (in particular with the breakfast). The public onsen is nice, and in addition to the indoor pool, has a small but pretty outdoor area. The staff anticipate everything, and somehow manage to be extremely helpful while leaving you on your...

Very cozy and excellent location. Minutes away to Yu-Road (walkway to skiing base). Excellent morning breakfast with local ingredients. Will definitely be back again!

This resort was significant to how amazing our snowboarding vacation turned out. Breakfast and dinner buffet was delicious! It’s true they don’t change items but there were so many choices that it really wasn’t necessary. We looked forward to breakfast and dinners there the entire 4 night stay. We had the junior suite which has the stone tub as our bath and it was a dream come true. Japanese style futons were so comfortable even after a long day of snowboarding. I didn’t mind that we had to set...

This place was absolutely wonderful! My first time experiencing an onsen and it was amazing. The shuttle pick up and drop off from the train station was great. The welcoming staff at check in/check out. The room I selected was AMAZING!! So serene and quiet. I got the private bath with my room, and boy was it relaxing. The halfboard/dinner and breakfast was AMAZING!! The food was soooo fresh and delicious. Do note, that it is further away from most of the attractions in the area, so if youo...

The room was spotless and comfortable. The staff was amazing! Very. Courteous and helpful the moment you arrive. The station is a within walking distance which is helpful if in a rush.