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"Great staff"

"The staff was very kind and helpful. The property is very beautiful. "

"We had such an amazing experience here. Great place in this charming village of Japan. We’ll definitely come back. "

"湯畑からは少し坂を歩くので、雪の季節はブーツ必須ですが、ホテルからの雪景色もとても美しく、ホテルの中もとてもキレイで、細やかな気配り、オシャレなインテリアなど、静かで落ち着いた滞在ができました。 お風呂も源泉でとても気持ちいいです。 スタッフの女性もとても気さくで感じもよく気配りも良かったです。 また泊まりたいです！"

"Ok"

"It was great experience staying at this place. Right after we went to gala Yuzawa ski came back to the hotel and dipped ourselves into the large Ofuro in the basement. Smoking was not allowed inside or well outside the house so it was the only problem me and my friends faced during the stay but all in all we enjoyed our stay at the place. Place is warm and cozy. Recommend for friends and family or in groups over 5 people. "

"Everything you need and nothing that you don't. Just beware that in could only find one place for dinner in the area and bring breakfast."

"Not helpful to tourist, cannot reach the basic service standard a hotel ought to provide to tourist!"