Does Roc Jungle Tulum have a pool?

Yes, this property has outdoor pool access.

Is Roc Jungle Tulum pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 18 lbs per pet. There's a deposit of USD 200 per stay.

How much is parking at Roc Jungle Tulum?

Self parking is free at this property.

What time is check-in at Roc Jungle Tulum?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Roc Jungle Tulum?

Check-out is at noon. Late check-out is available for USD 25 (subject to availability).

Does Roc Jungle Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Roc Jungle Tulum located?

Located in Zona Hotelera, this hotel is within 1 mi (2 km) of Tulum Beach, Ven a la Luz Sculpture, and SFER IK. Jaguar Park and Tulum National Park are also within 2 mi (3 km).

Roc Jungle Tulum Reviews, Deals & Photos 2025

10/10 Excellent

Daniella

17 April 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Highly recommend, boho chic property perfect for relaxing.

Stayed 2 nights in Apr 2023

10/10 Excellent

ILYA

15 February 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Bar is very limited, no top shelf anything. Food menu very limited, but available food is really good. All staff personnel were great and very helpful.

Stayed 4 nights in Feb 2023

10/10 Excellent

Paul

18 January 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was amazing. They have places on the beach, garden and jungle. So make sure you read and not assume. We stayed on the beach and enjoyed hearing the waves at night. Also the gym is bigger than it looks and my wife made use of it ( she is a body building competitor). Older machines but makes for a great pump. Breakfast was delightful, only 1 coffee, but they are working on changing this. Overall I highly recommend this place for a mature couple looking to relax and get their steps up.

10/10 Excellent

Mauricio

28 November 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El servicio del staff en general es genial, especialmente de Julio (jefe de Concierge) que me ayudó bastante con recomendaciones y reservas antes y durante mi estancia! También Marcelino me brindó excelente atención en el bar. Sin duda volveré.

10/10 Excellent

Tyler

13 November 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

LOVE!

Stayed 4 nights in Nov 2022

8/10 Good

Luis

3 November 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Nos hospedamos en ROC JUNGLE dos noches y la tranquilidad durante el día y la noche es excelente, solo ruidos de la naturaleza. Experiencia agradable

2/10 Terrible

sandra

11 August 2022

Disliked: Cleanliness, staff & service, amenities

Nos trataron de robar 10 mil pesos por unas bicicletas que ya avian recuperado! Aparte se nos olvido el celular en el cuarto y no no lo regresaron! No renten aqui❌

Stayed 3 nights in Aug 2022

10/10 Excellent

EDISON

30 July 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I have never felt so welcomed at a hotel like I was at Roc. Julio, Enrique and Hanz were incredibly accommodating and helpful. Anything we ended was taken care of and that started before we even got there with a group chat created to facilitate all aspects of the trip. We will be returning with a bigger party. Walking distance to many places and great energy at the pool beach club. Loved every minute of our 8 day stay. Can’t wait to go back soon during our winter in NYC!

Stayed 7 nights in Jul 2022

10/10 Excellent

Rachel, Glendale

8 July 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Great hotel!

Stayed 1 night in Jul 2022

4/10 Poor

Justin N

10 May 2022

Disliked: Staff & service, amenities, property conditions & facilities

Initially when we got there it was great, staff was friendly and attentive. My wallet was stolen by a staff member from our room and when confronted about it, they tried to convince me I never had it. After that they became really sketchy, acting like they wanted to help but nothing was done. And coincidentally they couldn't find the file for the cameras and again it was only pointing towards the bar were no customers would have been standing/sitting. Super disappointed with the quality of service and staff.

Stayed 5 nights in May 2022

4/10 Poor

Erika

9 May 2022

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

noisy

Stayed 2 nights in May 2022

2/10 Terrible

Mollie

7 May 2022

Liked: Amenities

Disliked: Cleanliness, staff & service

We didn’t receive the room we booked. When we talked to the front desk about it, they told us our room they gave us was a “free upgrade” while admitting the room they gave us was smaller than the room we booked. The room was average with a glass screen door as the front door. In a run down area and not worth the money spent. We were booked for the Jungle room and they placed us on a completely different property. I would not stay here again.

Stayed 1 night in May 2022

4/10 Poor

Madeline

4 May 2022

Disliked: Staff & service, amenities

the lights went out in our room. We were given another room and the lights went out on that room as well. We spent one entire day and night without water and light. Unable to shower and slept with the heat! No one came to apologize or to provide us with any other acommodations or ask us if we needed anything. We were very dissapointed with the service. Lastly, saying that Tulum is overpriced is an understatement. Not worth the trip. Definitely not traveling here again.

Stayed 3 nights in Apr 2022

10/10 Excellent

Travis

11 April 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel located on the beach. Staff was amazing in helping me plan my trip before arrival and during my stay. Good restaurant. Great pool. Highly recommend. Rooms were amazing especially the outdoor bathroom. Mau and Enrique were great!

Stayed 4 nights in Mar 2022

6/10 Okay

Joshua

19 March 2022

Liked: Cleanliness

Stayed a week at Roc Lux which is just the beach area of Roc Jungle overall a good stay but many little things to be improved on . The rooms were fairly warm but comfortable , please note you must have your credit card or cash on because of having to close out your room charges every shift . Also no room service is available and some of the staff acts as if they are there to get their tips and not all that friendly . The property is about 1.5 miles from any action or good dining / shopping . If you want to go somewhere and detach it works but if you are looking for luxury this is not your spot . Beach was dirty and the hotel did not care to rake the seaweed so that was not ideal . I did not hate it but would not return . Thank you Roc Lux for our stay

Stayed 5 nights in Mar 2022

10/10 Excellent

Jan

16 March 2022

Liked: Cleanliness, staff & service, room comfort

Unique, not for all, fun for us

The jungle rooms were about a 1/4 mile down a dirty road, Once in you room, you felt like you were in the jungle. The showers are mostly glass to the outside and into the room. Great for couples, less great for friends and family. Some of the interior buildings/rooms had their showers along a walkway. Ours was on the outside of the property, so we just saw jungle. The breakfast was delicious. The free breakfast came with really nice fruit platters. We typically also added/shared an omelette, which was also amazing and only $11usd. Do watch out for tricky add-on to the bill. Everyday we (and others) got free OJ and tea/coffee refills. The last day they changed $5USD for a single additional cheap lipton tea. They refunded it, but argued it and had to get 4 or 5 people involved. Overall great staff. Great place.

Stayed 3 nights in Mar 2022

10/10 Excellent

inocencio

11 March 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente hotel! Muy buena la atención del personal! Sin duda regresaría a el mismo hotel!!

Stayed 2 nights in Mar 2022

10/10 Excellent

Terance

3 March 2022

Liked: Cleanliness, amenities, property conditions & facilities

Purpose of my stay was to unplug and this provided exactly that for me in everyway.

Stayed 1 night in Feb 2022

10/10 Excellent

Mathias

2 March 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Experiência única

Experiência única. Ficamos em uma xabana no Garden com uma banheira ao ar livre. Quarto muito espaçoso com ar condicionado. É bom lembrar de levar repelente por causa dos mosquitos, principalmente se for ficar relaxando na rua de noite. O hotel tem uma recepção incrível, atendimento personalizado e uma piscina na beira da praia de tirar o fôlego.

Stayed 1 night in Feb 2022

10/10 Excellent

Santiago

22 February 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El staff muy atento durante toda mi estancia

Stayed 3 nights in Feb 2022

10/10 Excellent

Claudia

16 February 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente ubicación, atención y servicio.

Stayed 3 nights in Feb 2022

8/10 Good

Tracy

7 February 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

First and foremost the reception staff was outstanding! The hut we stayed in was gorgeous as well as the beach and pool...so stunning! There were a few annoyances...they wanted to limited our bottles of water to 2pp/per day and then charge us after that. There is no drinks menu so you are charged different prices (even if ordered the same time of day) depending on what button they choose. We were also charged different prices from the breakfast menu that what was listed and instead of simply changing the bill, (bc the menu stated a lower price) the staff had to argue over it. At this time, it was impossible to charge anything to our room so there was less freedom and the constant reminder to remember your credit card. Most of the staff was excellent, some in the restaurant were inhospitable at times. I believe this is a management issue and could be resolved easily with some kind oversight from them. It would behoove management to set standards at the restaurant for pricing. Overall, we would go back. The location is lovely and away from the pounding of the music in the denser areas of Tulum. Really loved most everything!

Stayed 7 nights in Jan 2022

8/10 Good

Carl

5 February 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Friendly staff that makes you feel like home, The jungle part was not what we expected it to be so we upgraded to the beach. Which was amazing

Stayed 7 nights in Jan 2022

10/10 Excellent

Alyssa

2 February 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beach luxury

Absolutely beautiful property. The staff was so nice and always went above and beyond to help us. Reyes and Jorge at the beach were great; lots of tequila shots and really yummy French fried. Mau and Julio at the front desk were the best - they were super helpful when assisting us in extending our trip an extra night as our flight was canceled back home bc of snow!! Hotel grounds were never super crowded and we never had an issue getting chairs or beds on the beach. Quiet, peaceful and luxurious. Bathrooms do lack privacy as they are outdoors and only a wall made of twigs separates you from the elements. However, it was literally the only thing I would change if I could!!

Stayed 4 nights in Jan 2022

6/10 Okay

Verified traveler

25 January 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Peligroso Tulum

El hotel muy bueno, Tulum muy inseguro, peligroso, el próximo Acapulco en puerta.

Stayed 2 nights in Jan 2022

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