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"The resort offers an outstanding onsen experience! The on-site dining was also excellent. Staying here was a highlight of our trip to Japan."

"Excellent stay! Loved the breakfast! "

"This property was very nice and the staff were the best. Super helpful and really nice. If you are thinking about booking get the dinner its really good and the value is amazing. I had to book afterwards and I was lucky they were able to fit me in, just book it ahead of time you won't regret it. The only small critique is I wish they had laundry facilities. "

"Nice , clean , very comfortable lobby. Nice staff"

"Hotel is fine ( very good for 2 stars ). They have private Onsens, which is great. Resturant staff were amazing in catering a vegetarian meal(s) for my wife. "

"Everything was great. Excellent service but was surprised when I booked that dinner was not included as with most other ryokans."

"The hotel had multiple onsen each of different style. Very enjoyable. The view from the room faced forestry, which would be beautiful in autumn when the leaves turned red. The sound on rushing water from the rapids nearby gave a soothing feeling. The service staff coordination was great too, when you arrive or checked out, they will ask for your name or room number, then inform recep or the car assistant to prepare your keys. Things which were not great 1/ food at the buffet was often cold or like warm,other than soup. 2/ would have been nicer if it were kaiseki"

"I thoroughly enjoyed the aesthetics of the property and how comfortable the rooms were. The staff was very professional and responsive. The onsen facility was clean and relaxing. I look forward to visiting again. "

"Beautiful, modern, very tastefully decorated property. The front desk attendee was very hospitable, a warm welcome to our first time in Yufuin! Gems is a minute walk from the station / bus stop, and is located centrally to Yufuin town. The walk to Kinrin lake was beautiful, with views of the mountain on the street. The room we booked was incredibly spacious, and although designed for 4, did not feel too empty for 2. The bathroom is so well done and so clean, with a huge bath tub that just invites a private soak. We would stay again next time! "