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"Excellent view of Fuji from our room which we picked and great rooftop views with places to hangout. The location was walking distance to the Rope Railway, the lake, train/bus station and small streets to wander. Breakfast was included but truthfully people from the US don't eat tuna fish sandwiches for breakfast. Egg salad is almost ok but that is really a lunch thing too. The staff were very helpful and this was the only hotel in Japan where the staff spoke English well. Good size room too."

"This was our first ryokan experience. The service was incredible throughout - very easy to communicate with the hotel team, who were very responsive and helpful. The staff were all super welcoming throughout our stay. The interior is beautiful, and the gardens are stunning. Our room was large, bright and calming, with a private bath. The rooftop onsen is amazing and has an uninterrupted view of mt fuji. Private dining room with kaiseki-ryori tea ceremony, wine bar, and an unbelievable taiko drum performance in the evening from the staff house band. Only complaint is that there was a bit of mould staining around the bathroom, but not sure if this can be helped given the amount of hot water that is used in the bath area. It also had a little bit of an odd smell, but nothing terrible. Would definitely come back and would want to stay longer (one night went by too quick). Good value considering everything that you get for the price."

"Super nice hotel, outstanding service and very comfortable! Staff is very friendly and helpful. Location is great, very close to Tachikawa station, with many dining and shopping options. There is also a very nice park right across the street. I highly recommend this hotel!"

"The Staff is awesome! They go above and beyond before your arrival if you have questions and are traveling to Japan for the first time. The service is excellent. Fujiyama Terrace food is delicious. The Thomas the train rooms was so much fun. We especially loved the free shuttle bus to many local nearby sites and stations - this was a pleasant surprise. Convenience to the fujiQ bus and fujiQ amusement park made this trip so easy. And, waking up to the view of mt. Fuji is the best part. Thank you! "

"The hotel has amazing views from everywhere including the lobby, the rooms, and the hot springs. The staff were all very friendly and kind. The breakfast and snacks were all very good. The hot springs were clean and very relaxing after walking around all day. "

"This is the best hotel to view Mt. Fuji. Highly recommend to book a Mt. Fuji view room. "

"Everything was great, from check in to checkout. Everyone was so courteous, helpful and accommodating!"

"The hotel was an oasis of calm and comfort. The staff was so conscientious."

"The hotel is very clean and spacious. The salient feature of the hotel are the huge windows which provides glorious view of Mt Fuji. I also enjoy the free onsen provided for hotel guests."