"The hotel is very dated.The staff Janet and Lexi,very helpful.The spa,staff absolutely useless to busy listening to music on ear buds at reception when people were waiting for towels. The male changing rooms absolutely filthy, with broken locker doors and filthy blue mats.we arrived on time and Janet was very welcoming, the room 402. Had no toilet roll, no robes or shoes.and the tea and coffee box was empty.Thankfully Lexi on reception in the evening have us some milk and tea.the restaurant evening food was amazing the pie and mashed potatoes cooked to perfection.And the waiter polish guy was brilliant who clearly had passion for his job.The breakfast staff we're not so good they couldn't cope we waited 20 minutes for fried eggs when they did arrive they were overcooked and piled up 6 deep in the bain marie.the room was ok but was clearly not cleaned properly before our arrival.like I said no robes and no hair dryer Lexi to the rescue again ! The room carpet was filthy with a black patch of dirt.I would like to thank Janet and Lexi for helping to resolve the issues.But the management needs to do a risk assessment of the spa changing room.I wouldn't stay again but would recommend the restaurant food for a evening meal!"
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