Does aha Gateway Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–6:00 PM.

Is aha Gateway Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at aha Gateway Hotel?

Self parking is available for ZAR 30 per night. Extended parking is available for ZAR 30 per night. Limited spots are available.

What time is check-in at aha Gateway Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Does aha Gateway Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of ZAR 390 per person applies.

Where is aha Gateway Hotel located?

Situated near the airport, this hotel is within a 10-minute walk of Gateway Theatre of Shopping, Ster-Kinekor Gateway, and KwaZulu-Natal Sharks Board. Umhlanga Hospital and Oceans Mall are also within 2 mi (3 km).

aha Gateway Hotel Reviews, Deals & Photos 2025

10/10 Excellent

Nlambiwa Ludo

29 June 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The proximity to the mall is fantastic!

Stayed 4 nights in Jun 2024

6/10 Okay

Busisiwe

25 February 2023

Liked: Cleanliness, staff & service

Nice property.

Stayed 1 night in Feb 2023

8/10 Good

Gregory

12 June 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I didn't give this property five stars just because there was loud music playing in a conference room or bar until midnight. I had a beautiful wall of windows in my room but unfortunately it did not block the sound well.

Stayed 1 night in Jun 2022

10/10 Excellent

Bless

22 March 2022

Liked: Property conditions & facilities, room comfort

The staff was super friendly, I received the utmost customer services ever. Overall, the hotel is exceptional.

Stayed 2 nights in Mar 2022

6/10 Okay

Gert

15 February 2022

Liked: Cleanliness, room comfort

I have stayed here a couple of times before and it seems that every time I come back the hotel has slipped a little further down on my list of places to stay in Dbn. My food that I had was certainly not up to standard (the night I had dinner at the hotel). The parking had drastically escalated in price and, if you come back later the evening, you may need to park off-site as space is limited. It is not that the staff were unfriendly but they certainly weren't welcoming and eager to to make your stay enjoyable. A decent stay if you get it at a special rate but not worth the "standard rates" I feel.

Stayed 3 nights in Feb 2022

8/10 Good

Jazz

2 January 2022

Liked: Staff & service, property conditions & facilities, room comfort

Value for Money

Reception is good. And efficient. The room was OK, altho my partner wanted a bath tub as the pic had showed that. Parking catered for at the mall, so it's safe. The breakfast was good.

Stayed 3 nights in Dec 2021

10/10 Excellent

Kefiloe

31 December 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful...loved it.

Stayed 1 night in Dec 2021

4/10 Poor

Gunilla

25 October 2021

Disliked: Staff & service

Very disappointed and expensive with no service

I had paid for my stay but there were extra fees I still had to pay on checking in. I was soo tired and exhausted and asked to make all payments on checking out (since i had already paid for the actual stay) but was refused. I had already paid 2600R for the room and they wouldnt let me pay 50R on checking out. I had to park on the street and then check in and then get the parking and then drive around to the back street to be able to park. On morning of checking out room Service barge into my room when i am on the toilet asking to get my used towels(!?). Despite the fact that on checking in they agreed for me to check out 30 mins later. When you enter the room there is a tub next to your bed (doesnt make sense) and there is a balcony but a wall in front of it so literally no view.

Stayed 1 night in Oct 2021

10/10 Excellent

Brandon

9 August 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best hotel I've stayed at in a long time.

So my wife and I ended up at the aha Gateway Hotel actually by chance. The original hotel we had booked at closed down and didn't notify us or hotels.com as we later found out from customer support. On arrival we were greeted by the on duty manger, I believe her name was Sene. She was incredibly helpful and friendly, and helped lifted my wife and my spirit after the rough day we were having. We dropped our our bags off in our freshly cleaned room and headed down to the bar for a much needed drink. We were met again by incredibly friendly staff who heard about our ordeal and made some wine a food recommendations. The wine was superb especially for only being like $13 (180 Rand) and the food was good (I'll openly say I'm a tough person to please over food). Our short stay can be summarized as a wonderful and relaxing. The staff really make the hotel great. My wife and I have actually booked in for another 5-nights for the end of the month. Something to note, there was something I was unimpressed by during our stay and after making that known on a customer survey the management of the hotel called us to find out how they could improve, which is above and beyond in my books. I've stayed at a lot of hotels internationally and in South Africa including the Pearls, and this was the first time I've ever been contacted by management to learn how they could do better. I will go as far as to say when my wife and I visit Durban in the future this will be where we stay.

Stayed 2 nights in Aug 2021

2/10 Terrible

Gerald

25 November 2020

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, room comfort

Stay away if you like peace and quiet

Hotel is clean, the type of selfish inconsiderate people that this hotel draws, leaves much to be desired. Shouting in the hallways at 4am is not on. No one was at reception to complain to. This happened to us 2out of the 3 nights we were there. Brought this up to reception and all we got was “sorry about that”. Stay away.

Stayed 3 nights in Nov 2020

4/10 Poor

David, Johannesburg

1 August 2020

Disliked: Staff & service

Hotel management lack of accountability for the issue raised by the customer, no hot water in the room after notifying 10h before, no milk with cereals, iron not working properly, air conditioning making noise on the heating status, no parking security, door open after 10pm for anyone to access,...

Stayed 4 nights in Jul 2020

10/10 Excellent

Verified traveler

3 February 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property has walking access to the gateway shopping mall, a great bonus with exclusive shops and places to eat. Parking is also available. The rooms are modern and clean

Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

26 January 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service, and close to amenities

Stayed 5 nights in Jan 2020

10/10 Excellent

Peter

19 January 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Beautiful hotel well positioned in Umhlanga Ridge. Very comfortable superior room, bath strangely positioned in the room. Very good breakfast with a wide selection of hot and cold items.

Stayed 1 night in Jan 2020

4/10 Poor

Mohammed Imraan

31 December 2019

Disliked: Staff & service, property conditions & facilities

Not very happy been peak time

Just wanted to say how my holiday turned out .on the 1st night the aircon was not working and they gave me a fan to use .my wife and I are people that cannot sleep without aircon .when I phoned reception they said they can only help in the morning and also they could NOT move me into another room.I really felt that my one night was not worth it and I should definitely get a refund or a free night since I was put in so much of inconvenience. Also when we went down for breakfast and we wanted to know if the potatoes we fried in the same oil as the other food as we are muslims and we are worried about eating haraam food .the staff were very rude and they laughed at us.Then also one of the days when we came back to the room there was a lady that came out of the toilet and she had her own card to the room.She did not even say anything to us to say that she was just checking if everything was in order but rather hurried out of the room.How can people just enter the room at any time,what about our personal belongings. Just to mention also that the aircon also troubled for one more day after that .Also one of the lifts were not working and this also was very irritating and inconvenient because been peek time in December and have to wait for some time for the one lift to come .Also after I checked out and the hotel called me for some feed back,and they told me that how is it possible that your family is here and they dont have any complaints and that we had such a bad time .

Stayed 5 nights in Dec 2019

8/10 Good

Verified traveler

9 December 2019

Liked: Staff & service, property conditions & facilities, room comfort

Nice

Nice hotel overall as long as you have a room on the back since there is lots of traffic noise. Great breakfast and good service from all staff. Only disappointment was the pool that does not deserve to be called a pool...

Stayed 14 nights in Nov 2019

2/10 Terrible

Balakrishna

5 December 2019

Disliked: Staff & service

worst hotel in the world

My paid reservation was cancelled ... I had a shouting match with a clerk for 2 hours ...no senior management were available . Worst experience , EVER . TAKE THIS HOTEL OFFF YOUR LIST .

Stayed 6 nights in Nov 2019

10/10 Excellent

Patricia

6 October 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Very comfortable room. Recommend improving brightness of bedside lighting.

Stayed 2 nights in Oct 2019

8/10 Good

Mahomed

29 June 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AHA GATEWAY

All in all being attached to the Gateway Shopping Centre has its advantages as you can go directly to the centre without crossing any roads .

Stayed 5 nights in Jun 2019

10/10 Excellent

Punkaj

1 May 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay with close proximity to eating and shoppertainment. Suggested that during next revamp, replace carpets with tiles(personal preference). Good breakfast service

Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

27 March 2019

Liked: Cleanliness, staff & service, amenities

The property could do with a bit of upgrading. It was difficult to move the suitcases on the carpeted areas. Zamazuli , at the front desk , was very helpful. Brian drove us around to see some touristy locations

Stayed 2 nights in Mar 2019

10/10 Excellent

Mogamat Shahien, Cape Town

5 March 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central location

Good service and location

Stayed 2 nights in Mar 2019

2/10 Terrible

mohamed

7 February 2019

Liked: Cleanliness

Disliked: Property conditions & facilities

Room and bathroom in one

Lifts are old and doesn’t have hotel feel more like visiting old building lift Room and bath room in one no divider very cold feeling Really dint enjoy my stay couldn’t wait to check out

Stayed 1 night in Feb 2019

10/10 Excellent

Lindokuhle

13 January 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

birthday outing

It was an amazing trip and excellent service from very friendly staff

Stayed 1 night in Jan 2019

10/10 Excellent

Lindokuhle

8 January 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was an amazing trip. The staff were very friendly and very helpful. Top class service, am thinking making this my yearly trip for my birthday

Stayed 2 nights in Jan 2019

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