Search Resorts in Upper Matecumbe Key

"Super nice "

"Hotel rooms need a bit of TLC. The dock was great for the sunset and you could fish from the pier. Room itself was tired due to the humidity warping the furniture and salt air rusting everything. It’s fine, but price was not worth it. Not a 3 star property aside from the location."

"Employees were very nice and that is THE ONLY kind thing I can say. Do NOT BE FOOLED BY THE PICS OR THE STATED AMENITIES. PLEASE do not book this resort if you’re looking for a great place to stay. This was a trailer experience for a Ritz Carlton price. 1. Room had a great view/bal cont and that is what you pay for. The actual room was very run down, musty, rough sheets, hard pillows, and very loud AC. We were in a suite that was spacious but no utensils, paper towels,soap, cups in the kitchen. 2. Called for a spare blanket because the ‘extra’ one was made of foam, smelled, and was itchy. They never me came! 3. Prior to arrival I received texts offering upgraded items some for a fee and some free. I ordered several items including breakfast, champagne, cookies, extra pillows, and room cleaning. I received NONE of those. Even called three times to have our room cleans and all they did was drop off towels. I even went into the lobby to ask again because it was nearly 5pm and they hadn’t come. The two ladies in the lobby were clearly annoyed and one asked the said to the other ‘What do they want?’ As though I was bothering them. 4. I was told the boat between resorts runs all day and after waiting 40 mins, I asked the folks working at the Kayak rental for an arrival time. They assured me it was coming soon and we waited another 20 mins. I then called the other resort who told me the boat was not running anymore. DONT STAY HERE!!!! We could have cruised for the same price!!"

"The entire property gets five stars! "

"We had a good experience here overall. The lobby/pool/restaurant area was lovely. The food by the pool was great. The drinks were average. Service was wonderful! Our deduction of two stars comes from the stay within the unit itself. We had a 2 bedroom villa and were not crazy about the fact that there was only 1 full bathroom. Also, none of the windows have curtains and they have porch lights that do not turn off, so the lights shining through were very bright and disruptive to our sleep and our babies’ sleep. If this doesn’t bother you, it shouldn’t be an issue. But it was very uncomfortable for us. The hotel staff offered no suggestions, just apologized that this is how the fixture are. Also, the blankets and bedding are extremely thin. Again, if this doesn’t bother you, disregard. But it was uncomfortable for us. Overall a beautiful property with great onsite amenities for kids. I just expected more from the 2 bedroom villa for the price. "

"Everything is very loud. "

"The matress is lump sided which made it uncomfortable to enjoy the bed."

"Beautiful property! The staff was wonderful! We did have a small issue with housekeeping, there is a room service tray left by our front door upon check-in from prior guest and not picked up for two days. Also, we had asked for additional towels that never came. We will definitely be back though, as the location and resort itself is wonderful."

"Overall, the room was clean and renovated. The checking process was a little bit of an issue...given that our room /unit was given to somebody else, but eventually the other party was willing to trade with us. It would have been helpful ahead of time to let customers know that the unit or room does not come with coffee and you would either have to buy coffee before coming to the hotel or plan ongoing across the resort to the check in offi ce. The unit did have a lovely kitchen and coffee maker that we couldn't use because we didn't have coffee with us. Otherwise it was a lovely resort."