Search Villas in Upper Saddle River

"Staff was wonderful! Really enjoyed our stay! Close to bus stop that took us downtown NYC"

"Great service "

"I always enjoy staying at this hotel for its convenience. The staff are consistently pleasant and accommodating, especially for a property tucked away in the Bronx. My only suggestion would be to vary the breakfast options a couple of times during the week adding items like omelets would be a great touch 😊"

"Good evening, I am writing to formally report an issue that occurred during my attempted check-in on May 3rd at approximately 9:15–9:20 PM. I initially arrived without a reservation and was advised by the night manager on duty to complete my booking online. At no point during this interaction was I informed of any restrictions, policies, or circumstances that would prevent me from being checked in after doing so. Relying on this guidance, I immediately made a reservation online and was charged $170. When I returned to the front desk, I was then denied service. I was also told that statements were made that I did not make, which added to the confusion and concern about how the situation was handled. Additionally, the interaction felt unprofessional and dismissive. As a result, I incurred a charge for a reservation that I was unable to use due to conflicting information provided by staff. I am requesting: 1. A full refund of the amount charged 2. A review of this incident, including staff conduct and communication practices I would appreciate a prompt response and resolution. Thank you."

"It is an older hotel but I was very comfortable and the did well with their upgrades."

"Room was clean and breakfast was great but TV programming was limited in the room."

"Good breakfast/ staff were great/ close to subway and buses/ I’ll would definitely come back!"

"N/a"

"No complaints"