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"The staff at the check in counter were really helpful. One thing to note - you’ll need basic conversational Japanese to make conversations easier. The pictures do little justice to how elegant the place really is. I was hesitant at first to book this hotel because it felt dated from the pictures. But I’m really glad I chose this hotel. In person, it was really elegant. I specially love the windows. "

"設備も綺麗で、丁寧な対応をして頂きました。朝食が美味しく、お風呂もよかったです。休憩スペースではアイスクリームを頂いたりでき、ちょっとした漫画スペースがよい気分転換になりました。 勿論立地は最高でした。 また利用します。"

"Recommended for a relaxing stay in beautiful Beppu. We had a yakiniku just a few blocks away and enjoyed the rooftop pool, sauna and authentic Onsen experience. It’s a beautiful hotel and spot. We will be back. My only gripe was the limited GF options for breakfast. It would be great to have an omelette station or plain (unseasoned) hard boiled eggs and more fruit. "

"An excellent choice of hotels. Friendly staff helped with every question. Cleaning staff are very thorough. Excellent location. Right across from bus to airport. Onsen on site. Laundry and vending machines on the 6th floor. Close to the ocean. 2 minute walk from Beppu tower. They made accommodations for a bicycle to be stored. I was going to rent a bike for a few days, but settled for 5 hours. Quiet, comfortable. Best sleep of the trip so far! Well done Nishitetsu Beppu! Well done. Thank you!! ❤️❤️🍻"

"Excellent service and facility beautiful place to stay. Comfortable rooms and excellent staff service"

"Had a wonderful time in this excellent place. Would love to come back again someday! "

"It was a good stay."

"Travel with kid, room has been upgraded, so nice. Service was excellent, staff are friendly. Meals were great. Highly recommend."

"Hotel little old but confortable bed. Conveniant , walkable from the station Staffs speak english. Nice lunch buffet."