"This property is presented as a palace hotel experience, but in reality it is neither a palace nor a true hotel. The listing is highly misleading, and the photos shown do not accurately represent the actual property or guest experience.
The entrance is through a residential apartment-style building with trash bins at the entry, and the elevator accommodates only one person at a time, creating an uncomfortable first impression and an inconvenient stay.
At a rate of $360 per night, this experience falls far below reasonable expectations. Visitors come to Italy expecting authenticity, hospitality, and professionalism. Misleading accommodations like this damage trust and create a disappointing impression for tourists."