"I booked thos hotel for a group of donors on an international trip. This was the final hotel of the trip and after incredible hotels this was a let down. The rooms and location were fantastic. The big issue was that the hotel had been booked out by a big group the next day meaning that NONE of the advertised amenities were available or at least we're not available the advertised hours. Even the breakfast was shortened. The biggest issue was that we had specifically picked this hotel to use the luggage storage so that we could get out to do an early morning group tour then pick up bags to head to the airport. Instead, the group spent well over $500 storing luggage at the train station down the road after having to check out much earlier than expected. While the staff were kind about the issue, this was a huge additional and unexpected expense and inconvenience for my company and the donors. You would think that a hotel getting paid enough to shut down all amenities for other paying guests could also help to compensate those guests for a less than desirable experience, but alas."
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