"Good location, close to everything in the Museum District. On-site staff was helpful and attentive. The drawer on the bathroom vanity was broken when we arrived, and there was also a leak in the bathroom sink plumbing, requiring several visits from Maintenance after we informed Sosuites via text. The dishwasher was visibly broken when we arrived, and stayed broken throughout our 7-day stay. Worse, we learned from maintenance that the company had a repair order for the washer before we rented it...

"DO NOT STAY HERE. We had booked two bedrooms and the one bedroom was not clean. The bed was not made and the towels were not changed and it smelled horrible in there. We had three people so we had to book a different place to stay for the night. We could not get in contact with the hotel after calling multiple times and communicating with hotels.com as well. They are not refunding us. "

"Nice location to catch subway. Noise free and there is a super market close to the property. Staff is very good."

"Overall, my stay was satisfactory; however, the communication throughout the experience left much to be desired. The front desk staff appeared disengaged and unprofessional, making the check-in process more difficult than it should have been. When traveling, a welcoming and courteous front desk experience sets the tone for a guest's stay. Unfortunately, the lack of engagement and poor customer service created an uninviting atmosphere. I hope the property will place greater emphasis on customer...