Property was clean, offered convenience and comfort & was in a good location. The issue we experienced was difficulty getting access and once in the heat was set at 64 and locked. The "house book" stated that were portable heaters in closets but there were none. After multiple attempts, we were able to guess the security code to have heat in the basement home for our duration of stay. Additionally, obtaining a parking permit was difficult due to the online system the community uses and delay in receiving the information due to communication through VRBO portal does not push through to SMS or email. Once we logged into VRBO to print materials for departure, only then did we find messages from the property manager asking us to sign a lease and reminder messages. Never was a link or lease sent only messages asking us to do so. Finally received the link after we requested it. Additionally, the house book that is sent has an address on the front page along with a photo of the apartment but that is NOT the address for the accommodations. With DC traffic, that put us another 18 minutes out of the way delaying our arrival even further.
