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"The hotel itself was beautiful and had a relaxing atmosphere, especially the outdoor fire pit area with a great view. However, there were several disappointing aspects during our stay. Self-parking was extremely expensive at $56 per night, which felt excessive. There was also no bell service available to help with luggage, making check-in and unloading difficult. I was surprised that the sauna required an additional $20 per person to use, considering amenities like this are often included at hotels in this price range. The toiletries were also not great — the shampoo and conditioner left my hair feeling very dry afterward. One of the biggest letdowns was the outdoor seating area by the fire pit. While the setting was beautiful, the chairs and pillows were noticeably dirty with bird droppings, which made it hard to fully enjoy the space. Overall, the property has potential, but better cleanliness, included amenities, and improved guest services would make a huge difference."

"They didn't clean my room."

"The property had beautiful grounds. However, they’re very strict about quiet hours. During check-in, the representative spoke so fast because it seemed that she did not want to explain the rules and policies of the hotel so we missed half of the information that was “explained to us.” There was plenty of parking, which is a plus, however they charge for parking per night which due to the high cost of the hotel, you would expect parking to be included or bike rentals because you’re also paying for resort fees. Overall the cost of the hotel does not represent what you would expect you get from the hotel. "

"Charming historic hotel in a very convenient downtown location. It’s within walking distance of many restaurants, Fisherman’s Wharf, Cannery Row, and the Presidio of Monterey, which made exploring easy. Parking was affordable in a nearby public garage, which was a nice bonus for the area. The hotel has a lot of historical charm and character. My only downside was the lack of air conditioning, which would have made the stay more comfortable."

"I liked it. For one it's just what I needed. Simple, clean. Great location and easy parking underneath the hotel. Located near the Pier where there is a great seafood restaurant. Some of the rooms may have the view blocked by stairwell or electrical things. It didn't matter whether I had a 3rd floor or 2nd floor. The elevator is a nice addition to a weary traveller. Front desk staff both great night and day. I'd return. "

"Check in was easy and the staff friendly and helpful. Room was clean and comfortable. Son enjoyed the pool which was nice after long days at Laguna Seca. Close enough to fast food restaurants and grocery stores including some fantastic donuts at Monterey Donuts. Also being an easy drive to and from Laguna was great. If we are able to make the trip again next year we will strongly consider using El Castell again"

"Everything was perfect! Customer Service was amazing!"

"The tub would not drain. The first shower i discovered it and bathed in others gunk coming up. Then i had to Plug drain to take next shower. I was given the wrong directions to get to my room and had heavy stuff. I had to re park car as well. No refrig or microwave. What kind of place does not provide this? "

"Lone Oak Lodge is convenient & very close by to many places I wanted to see —- Monterey, Carmel, Carmel Valley, Pebble Beach, 17 Mile Drive, Pacific Grove, Carmel Mission Basilica Church. Only 5 to 15 minutes drive. Stayed here a couple of nights. Reasonable price for huge, clean room & accommodating staff, including the housekeeping. The smell of the room though is too clean! Ingredients of cleaning supplies might be a bit much for people with smell sensitivity. Thank you!"