4/10 سيّئ
Sandy
مسافر برفقة شريك
16 مارس 2026
عناصر نالت الإعجاب: النظافة، ووسائل الراحة، وحالة المنشأة ومرافقها
Overall the experience we had with this hotel was not the best. We booked a 3day 2 night stayed and had called in advance to inform them of our delay and notified them we would be arriving closer between 11-midnight. Front desk acknowledged and reviewed my itinerary. When we arrived to check in we were informed the room we had booked had been given to someone else and we had to pay a separate fee for a room similar to the one we had but that our previous payment would be voided. Saturday afternoon we get a call stating that we had overstayed our reservation & went down to figure out what was the issue as our stay was for another day. Was told it had been a mistake by the previous employee but everything was sorted out. At checkout we were asked to relayed what had happened because there were a lot of notes on our room situation and was told that the we were going to be receiving a partial refund for the second payment of the room. When I asked why not a full I was told we had stayed there a night to which I reminded them that the room had been prepaid two weeks in advance and the mistake had been on their part and that’s the best they could do. Front desk was not helpful whatsoever and will consider staying there for future visits.
Sandy
أقام ليلتين (2) في شهر مارس عام 2026