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"Good Customer Service, room was nice and clean"

"Very nice room. "

"We stayed here in May of 2026 and had a great time. The property has excellent security but not too "in your face." The room was very clean, the water pressure perfect, and the beds are extremely comfortable. There are two restaurants at the hotel, an Irish pub and one serving Asian cuisine, both very good. (There is also small Target and a large Whole Foods Market that are about a 7 or 8 minutes walk away if you feel like cooking or just want to stock up on snacks.) And of course there other restaurants in walking distance. Speaking of the neighborhood - hotel is at the beginning of the museum district, you can walk to the Ben Franklin Institute, the Rodin Museum, the Barnes Collection, the Philadelphia Art Museum, and the main branch of the library which is like a museum. All are dazzling - actually a little overwhelming! Back to the hotel be sure to check out the rooftop pool and terrace, we got some beautiful photos and found it a peaceful way to end the day. Most of all a shout out to the staff. From the greeting when we drove up to the man who assisted us in packing the car as we left everyone was friendly and professional. The restaurant servers were helpful and knowledgeable. There were a few minor issues in our room that Engineering immediately fixed. The front desk staff was friendly, patient with our questions, and in general went above and beyond for us. Thanks to all for a great stay in a great city."

"Stayed here for a conference. Staff not clear in their communications or helpful in general. Tried to charge me for early check in when I had paid for the night begore so that I could check in. Room was cold."

"Property is under construction. Could not get the King room I booked. Calling front desk is pointless, they put you on hold and never come back to answer the call."

"The room was clean and the staff's very helpful. We were able to check in early which was a big help."

"Awesome!"

"Love the downtown location."

"Great location if you are going to a game, otherwise not a great place to be unless you like to gamble. The connection to the parking garage and the hotel / casino is a mess."