"Before we had gotten there I had thought I paid the full amount including accidental fees. When I arrived there I had to pay an additional 200+ dollars for any damage done in the room and accidental fees. To then find out that valet parking is taking out of that charge. It was not enough communication. Room service came on our last day, sheets were not changed. I received wash clothes that had black spots on them. In order to go to the pool you have to reserve a spot. I was really shocked for this to be Hyatt Place, this is normally a 4.5 star hotel. I wasn’t able to get the original room I paid for , but the staff was nice about that. "