Find Hotels with a Pool in West Kilbride

"I recently stayed at The Marine Hotel Troon with my 80-year-old disabled mum as a birthday treat. While we booked a deluxe king room with a sea view, which was pleasant, our stay was overshadowed by serious concerns regarding safety and poor communication. The phone in our second-floor room was not working and was constantly engaged. Given that my mum is disabled, this was completely unacceptable and left me extremely anxious, as I had no way to contact reception in the event of an emergency during the night. To make matters worse, no information about breakfast was provided at check-in, and there was nothing in the room either. I attempted to call reception from around 8pm, but due to the faulty phone, this was impossible. I was eventually forced to go down to reception myself after 10pm just to ask basic questions about breakfast times and location. A staff member did come to the room and confirmed the phone was faulty. I specifically asked to be informed once it had been fixed, yet I received no update whatsoever. By the time we checked out at 10:30am the following morning, the phone was still not working, and no explanation, apology, or follow-up was offered. I find it extremely concerning that a hotel would leave guests—particularly vulnerable guests—without a working means of contacting reception overnight, and then fail to resolve the issue or communicate properly. This reflects a serious lack of care and attention to guest safety. Overall, despite the nice room, the e"

"Executive double room was spacious and well appointed. Issue with inadequate heating so had to ask for additional portable heater. The jacuzzi is out of service and looks grotty. The pool walls can do with a proper clean at the water level. The pool was a tad too cool. The food was excellent. Really good dining experience."

"The hotel is lovely and located well. The only criticisms were the very creaky floor and very noisy coffee machine. A kettle would be great, a lot quieter than the coffee machine."

"Best place to stay in Dumfries - convenient for the main roads, with good restaurant next door. "

"Had a great stay but the set up for using spa area and pool is very poor for hotel guests , been going here for 5 years now and always enjoyed using hot tub etc now it’s 2 hr slots Had to book spa day and when time was up tried to pay for another 2 hrs but told fully booked even though place only had 12 people using , will find new place to go next year as only good for 1 night now unless u wish to pay extra £300 for spa day "

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