Find all hotels by Independent in West Mackay

"Although the room looked clean, there were ants in both beds. They were remade but we found more later and a small cockroach. The 'spa bath' was not working and was very difficult to get in and out of to have a shower. Being directly under a flight path also meant lots of overhead noisy planes. They offered breakfast but it finishes at 8am so not great for tourists on holidays. Hence we never got to try it. The place is very pretty to look at in the outside but I would not stay again."

"happy overall."

"The room was great, the flapping builders plastic from the industrial storage in the EV charging bay that i planned to use was not. The work Ute's leaving at 4am and the alarm that went for 45mins shortly afterwards were little cherries on top."

"Room as expected and stayed before. Kids loved the pool. But reception just isn’t open enough to actually take advantage of the ‘free’ breakfast as can only collect after 8:30am.. and it shuts at 8pm the night before so not that great. Poorest area was the washing machine… free to use which is great, but after trying it, no cold water getting to the tub so just spinning with no water so not getting clean. Then told staff, came and looked, put it on warm and said it was fixed… stood there watching the hot water go in, when it stopped, opened it up and half full as still had no cold water, and it was draining out the bottom. Could tell he wasn’t interested in actually fixing the problem so I had to take my half wet, dirty clothes to a 24hr washer… "

"It would have been good if there was a door on the bathroom/toilet. No privacy "

"Room was quite adequate, however starting to get worn. Nothing around close for a coffee. I’m not big on instant coffee which is what’s offered."

"I think some plates would be good"

"It would be a nice place to go back to but I felt very uncomfortable the amount of activity that was happening throughout the night and maybe some blockout curtains would be a big help"

"Staff were friendly and helpful. Room was clean. Parking was at our door under cover."