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"Great location, very nice room"

"Room was clean & we had a superior room so mini bar and robes was included. Reception staff could have made us aware that the guest entrance to the spa was not open so that we wasn’t walking around public areas in our robes, & then we were told the spa was full even though we had checked before leaving our room. Spa was lovely once inside relaxing and staff were friendly. Casino had a great atmosphere as did the high line bar . "

"Parking was fine Check in was fine Room had clean linen and towels BUT bed was so uncomfortable, springs jabbing into my tore like they had not even a sheet over them. Carpet filthy and hot water too hot Room also too warm, curtain broken and overall just horrid"

"The staff were very helpful & informative. The breakfast buffet could have more items however it was still decent. For breakfast, we were offered vegetarian sausages seperately as the buffet did not have any vegetarian sausages. That was very thoughtful of the staff. The room had everything we required, a hairdryer, a fridge (requested earlier), a fan & were able to adjust the heating in the room. The spa facilities were nice & clean."

"Lovely clean room , friendly staff , easy check in and out. Was the perfect escape for our anniversary and hubbys birthday. Communication leading up to the day of check in was perfect too. Thank you to all at The Cube "

"Overall still a great hotel but noticing standards dropping, no hairdryer in room, tiles are getting dirty in bathroom. Breakfast buffet choice limited in comparison to a London 5* equivalent "

"Great staff "

"My daughter, granddaughter and I had a 2-night break. Our room was a little small for 3 of us and it could have done with a set of drawers and more storage space for our cases. However, as my grandaughter stayed for free, it was excellent value. All the staff on reception, in the restaurant and our room attendant were lovely. The breakfast, which was included, was also excellent. If we return to Birmingham in the future, we would be very happy to stay again. Thank you"

"Breakfast is good. Lot of spaces for car parking. "