"The staff harassed a senior citizen, who was ill, and still charged me for a room I was tresassed from. I was in my room sick for 7 days. I did my own housekeeping, put my trash out daily, and left dirty linens to be replenished. Housekeeping would take the dirty towels, but not replace them. I had to call for toilet paper & tissues. The 2nd shift front desk would bring them. No one would give me the name of the GM. Staff did not share information between 1st & 2nd shifts.
Alejandro Jerez, asst mgr was condescending and dismissive. Ms. SILVIA, General Manager told me to leave the hotel, one day before my departure. She called the Police and had me trespassed. I have no idea what I did. I was sick with an infection and never left my room!
I am over 60 years old, and have an ESA dog. Alejandro Jerez told me thats not a service dog! I corrected him- because you need a Dr.'s letter to declare a service animal. Mr. Jerez told me the Hampton Inn, Waltham, MA. does not recognize ESA service animals! Staff is not trained. Housekeepers would tell me they "don't speak English". So, I had to call the desk staff to bring me tissues, towels or plastic bags.
I was horrified & traumatized to have the Police called and then I needed to order an Uber and have my son come help me. Then they harassed us about the ETA of the Uber!! Horrific experience. Ana Silvia General Manager, Alejandro Jerez- Asst Manager.
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