Search Resorts in West River Trail

"Newly renovated, clean and comfortable"

"Really nothing wrong with the hotel or its staff. The problem was homeless people living in the parking lot after hours. Cars running outside in the lot all night. A new security policy needs to be implemented."

"Very nicely located. The room was clean and comfortable. The breakfast was fresh and the staff were especially friendly. Overall, this is the nicest Hampton Inn & Suites I’ve stayed at."

"The bed was comfortable and we slept well. The staff that met us to register accommodated us with a ground level room as needed. We found the hall and room to smell of cigarettes. The carpeting throughout the motel halls and room was old, dirty and outdated. The doors in the hall ways were scuffed with age. I entered the room about 9pm. I switched the light switch by the door and no light came on. I used my phone light to find a lamp by the bed to have light in the room. The furniture in the room was a desk and a bureau. These were all scratched and filthy. Grime was visible on the surface of the desk. The mirror in the main room had dust along its frame. The hot water for the sink does not turn on but stays cold. The shower had hot water. The towels had a smell to them. The ceiling in the bathroom was stained and the plaster was falling down from an apparent water leak on the second floor unit. The continental breakfast was absolutely poor. There were places to make toast and bagels. No tongs to get the items. You had to use your hands. The trash containers had automatic lids that the automatic part was broken on. You have to use your hand to lift the corner of the cover them go back to eating your toast. That's bad. All in all the management follows no standard operating procedures on cleanliness and upkeep. The employees lack the work ethic to step up and into their position."

"Easy check in, clean and comfortable."

"There's a restaurant within the hotel with a bar breakfast was made fresh daily "

"Rooms were very clean, great coffee in the room. The resort(the actual area in general )is in “mud month”. Very few restaurants and stores were open. Not the fault of the resort. Refrigerator needed to be requested. The views were spectacular and the lobby was beautiful "

"Convenient parking behind the hotel, but not secure. Check in personnel were friendly and efficient. I had an economy room, which was a great price. "

"Off season. "