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"The hotel is beautiful Victorean property. The location is idyllic between the hills. The only issue was the narrow entrance and the lack of parking due to the tour buses the used 4 parking spots. Other than that, the hotel was a hit. I would definitely stay again. "

"Wonderful stay. Indigo is an amazing and quirky hotel and centrally located. Staff are very friendly and heloful. Unfortunately our room wasn't serviced after our first night or I would give 5 * for service. We were out from 8 am to 5.45 so there was plenty of opportunity. We asked for fresh towels and tea bags in lieu. I don't blame the hotel, just the person who didn't fulfil their duties. Unexpected. "

"We just adored our stay here. We had a lovely new room. Our room was lovely, and the breakfast tasty. Staff were so helpful. I’m smitten with Bath and will return to the Francis. You can not beat this location."

"First time I've ever used this hotel and was very pleasantly surprised. Room was fully featured whilst compact, staff were friendly. Will definitely consider using them again."

"Stay here for the location and the spa. The whole staff is very helpful."

"Everything we needed!"

"Very nice hotel with convenient location. Staff were very friendly. "

"We enjoyed our stay, although we spent most of our time in the town centre. The hotel is very conveniently siuated, comfortable and has a nice luxury feel. There are some comments that it could use a refurb but we did not feel that was the case for our room, only in the lobby toilets did I notice some wear and tear. I would return to this hotel, should I be staying in Bath again but will make more use of the facilities next time. The staff are pleasant and helpful but the only negative was one of our drinks orders taken in the garden was forgotten and took 30 mins to arrive but this is not a reason to overshadow our stay and the waiter was very apologetic. "

"Really enjoyed our stay here. The staff were very friendly and professional. When we had a small issue with our room it was dealt with immediately and resolved satisfactorily. Breakfast and dinner was lovely aswell "