Find all hotels by Preferred in Western Massachusetts, MA

"The Staff was great and helpful. That aas my 2nd time coming there and both times the service was excellent."

"We spent a weekend at this hotel. To be honest, I think I was expecting a little better based on the strong reviews. The property was in decent shape but the rooms were incredibly sparse and basic: our bathroom shower curtain liner fell off repeatedly, no ventilation in there, room furniture was dated and basic, odd and lacking decor. It felt lower quality than our typical Hampton Inn. The breakfast was also only okay (not sure what the hype is), with terrible coffee, and the gym was incredibly hot and small, with limited equipment. I will say: the staff were friendly and helpful, and the common areas felt nice (the lobby, the pool, the breakfast nook, etc.). They also offer daily maid service which is unheard of anymore. The location was sort of odd but was close to the things we wanted to do (Northampton). I can't say I'd stay here again, unfortunately, though I do think it's a decent value if the price is right. "

"very clean and friendly staff"

"We enjoyed our 3 nights it was quiet and very clean "

" Everything was great!"

"Great place to enjoy with the whole family!!!"

"Staff was pleasant! Clean and the restaurant was excellent!"

"Excellent modern facility. Lots of options for things to do. Gambling, bowling, movies and plenty of food options."

"Great location. Within walking distance to MOCA, and a few restaurants that were open during our stay. The town is post industrial and post manufacturing. Walking around MOCA is a wonderful experience in itself as much of the history of the building and surrounding area comes alive and is fascinating.The exercise room is small. Not crowded. The pool was in use most of the time we were there as the pool is used for children's swimming lessons. We didn't want to use the hot tub with a bunch of kids and parents splashing around. Good staff and very responsive. "