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"Good communication with the owner. "

"The property is lovely. The kids enjoyed playing in the garden and everything is easily walkable (restaurants, Portabello Road, the Underground, supermarkets, bakeries, etc.). The property was clean and comfortable for a family with 3 elementary age kids."

"A little diagram would have helped to find the key box but got there with the help of a neighbour! Nice touch to have a pint of milk waiting in the fridge. Excellent place to stay and I've already recommended to colleagues"

"Great house, really well equipped with loads of parking. Great area with loads to do with the kids. We would love to book it again! Thank you!"

"Lovely cottage and great location with easy access to shops. Communication was great and space was very welcoming. Wished I had found the buttons for the reclining sofa sooner than our last night Would definitely recommend and would stay againThank you"

"We had absolutely no heating. I tried several times to contact the owner by email, messenger and by phoning her. No reply. I had been in contact with her regarding check in via email and messenger, I even sent a photo of the temperature in the house. 10 degrees. I had to source 2 radiators myself, which a kind neighbour lent us. I would like a refund for our inconvenience "

"Communication from the owners was poor right up until the day of check in. I made contact a few days before we were due to stay, to understand the process of check in. After reading my messages, they totally ignored them and we had to call the night before to make sure that our booking was actually in place. The property itself was spacious and clean, but unfortunately there was no love put into this place at all. The decor was bland and uninviting and minimal to say the least. The chest of...