"I prepaid for a hotel through Expedia. The property was advertised as non-smoking, and upon arrival I saw non-smoking signs. However, the area outside the hotel and both rooms smelled strongly of cigarette smoke. I have a respiratory sensitivity and could not stay. The hotel repeatedly insisted there was no smoke odor. They offered another room, but it also smelled of smoke. I left and booked another hotel. Expedia requested a refund twice, but the hotel refused. See attached photo showing...
"I prepaid for a hotel through Expedia. The property was advertised as non-smoking, and upon arrival I saw non-smoking signs. However, the area outside the hotel and both rooms smelled strongly of cigarette smoke. I have a respiratory sensitivity and could not stay. The hotel repeatedly insisted there was no smoke odor. They offered another room, but it also smelled of smoke. I left and booked another hotel. Expedia requested a refund twice, but the hotel refused. See attached photo showing...
Niousha