"The person in the room next door had tv on full blast ALL NIGHT asked staff if he can turn it down just a notch.. Nothing happened.. horrible night no sleep for my 7am meeting, otherwise things are okay"

"Unfortunately, my check-in experience was disappointing. The employee at the front desk was unfriendly, abrupt, and did not greet or acknowledge me when I approached. During the interaction, she made comments about guests asking “stupid questions,” which came across as unprofessional and unwelcoming. I understand that hospitality work can be stressful, but guests should be treated with courtesy and respect. A simple greeting and a willingness to answer questions would have made a significant...

"It wasn’t even finished be built. The parking lot wasn’t even completely paved. Hotels.com didn’t even know it wasn’t built. They sent me confirmation emails before my trip"